803904 - Unable to login with Sync

Status: RESOLVED INVALID

(Firefox :: Sync, defect)

Description

[Derrick Lambert]

User Agent: Mozilla/5.0 (Windows NT 6.2; rv:19.0) Gecko/19.0 Firefox/19.0
Build ID: 20121020030554

Steps to reproduce:

When I updated from the Aurora to the Nightly version of Firefox I was signed out of Sync. I didnt think that was a problem because I thought I could just login to Sync to get all my bookmarks and Personas back. However I am not able to log back into sync. I went into the Sync menu and clicked I Have an Account, then click I don't have the device with me (because I am using the device that was previously paired with Sync) then typed in Username and Password then I have lost my other device to get a new Recovery Key to login because I never saved mine. Then I tried clicking next but as many times as I tried clicking it it wouldn't do anything and continue the login process.


Actual results:

Nothing, Wouldn't continue the login process.


Expected results:

Logged into Sync and fetched my bookmarks and Personas from the Server. I am still unable to login. I just manually re-bookmarked my favorite websites.

Comment 1

[Derrick Lambert]

I was eventually able to sign it but the process is still very glitchy

Comment 2

[tom.so]

It's the same here. Once logged out at sync, it's impossible to log in again. (I have only one device with sync, so i can not pair my device and I never take a look on the Recovery Key.)

Comment 3

[Richard Newman [:rnewman]]

(In reply to tom.so from comment #2)
> It's the same here. Once logged out at sync, it's impossible to log in
> again. (I have only one device with sync, so i can not pair my device and I
> never take a look on the Recovery Key.)

You shouldn't use Sync the way you're using it. It's not a backup of your profile, and if you expect to be have a chance of using it to recover your data, you will need the Recovery Key.

There is essentially no point in using Sync with only one device.

Comment 4

[Richard Newman [:rnewman]]

(In reply to drekryan from comment #1)
> I was eventually able to sign it but the process is still very glitchy

Yup, the setup wizard needs some work.

Comment 5

[tom.so]

I just did it for moztrap. I had to log off once, then I noticed this.

Comment 6

[Edouard Oger [:eoger]]

Closing, we don't use that authentication system anymore.