804716 - reuters.com serves Desktop Content to FirefoxOS

Status: RESOLVED WONTFIX

(Web Compatibility :: Site Reports, defect, P5)

Description

[u408661]

When visiting reuters.com using firefox for android, functionality appears pretty much the same as stock (with minor differences - see bug 804713). However, changing the UA sent to be that of Firefox results in a lower-quality (but still mobile) layout being served (this appears to be a UA-sniffing issue). See screenshots below.

Firefox for android: https://www.dropbox.com/s/gye0v9yu1upwp55/2012-10-23%2012.38.09.png
FirefoxOS: https://www.dropbox.com/s/t0e45l4xuw5dp1l/2012-10-23%2012.38.59.png

Comment 1

[u408661]

Sorry, that should read FirefoxOS as the UA I changed to, not just Firefox

Comment 2

[Karl Dubost💡 :karlcow]

When using Firefox OS on ZTE Open, The content is optimized for desktop.

# Firefox for Android

GET / HTTP/1.1
Accept: */*
Accept-Encoding: gzip, deflate, compress
Host: www.reuters.com
User-Agent: Mozilla/5.0 (Android; Mobile; rv:18.0) Gecko/18.0 Firefox/18.0

HTTP/1.1 302 Moved Temporarily
Connection: keep-alive
Content-Length: 0
Date: Thu, 24 Oct 2013 15:16:19 GMT
Location: http://mobile.reuters.com/do/urlRedirect?URL=http%3A%2F%2Fwww.reuters.com/
Server: AkamaiGHost


# Firefox OS

GET / HTTP/1.1
Accept: */*
Accept-Encoding: gzip, deflate, compress
Host: www.reuters.com
User-Agent: Mozilla/5.0 (Mobile; rv:18.0) Gecko/18.0 Firefox/18.0

HTTP/1.1 200 OK
Connection: keep-alive
Content-Encoding: gzip
Content-Length: 19814
Content-Type: text/html;charset=UTF-8
Date: Thu, 24 Oct 2013 15:16:46 GMT
Expires: Thu, 24 Oct 2013 15:16:14 GMT
Host: betaus.reuters.com
Last-UpdatedL: Thu, 24 Oct 2013 15:10:41 GMT
Server: Apache
Vary: Accept-Encoding

Comment 3

[Karl Dubost💡 :karlcow]

Contacted through http://thomsonreuters.com/contact-us/#modal

Comment 4

[Karl Dubost💡 :karlcow]

Reuters acknowledged and forwarded to the appropriate team.
They also said that the best way to contact them is through:

To help find an answer: https://reuters.zendesk.com/home
To submit a question or feedback: https://reuters.zendesk.com/anonymous_requests/new
To open a support ticket: https://reuters.zendesk.com/tickets/new

Comment 5

[Karl Dubost💡 :karlcow]

> Hi Karl,
>  
> Your request has been forwarded to the client support team of Reuters.com. As per confirmation of our appropriate team, this is not a Firefox issue but rather a mobile web issue that we have on the site. This is currently under investigation by our development team. We would appreciate if you could provide us more details such as links or screenshot of the problem so we could forward to them to help with the investigation. Thank you.
> 

I will send directly the details of the bug. :)

Comment 6

[Karl Dubost💡 :karlcow]

contacted them again.

Comment 8

[Karl Dubost💡 :karlcow]

Fixing test https://github.com/hallvors/sitecomptester-extension/pull/5

Comment 9

[Karl Dubost💡 :karlcow]

Attachment: reuters.jpg

The issue is still here. It has not been solved. 
The site could be perfectly working on Firefox OS, same rendering engine than Firefox Android.

Reminder the User Agent of Firefox OS is 
Mozilla/5.0 (Mobile; rv:35.0) Gecko/35.0 Firefox/35.0

Comment 10

[Karl Dubost💡 :karlcow]

Attachment: reuters.jpg

Made a mistake in the previous image. This is the right one. See previous comment.

Comment 11

[Karl Dubost💡 :karlcow]

I tried to contact again reuters through their form, following the recommendation of
http://twitter.com/MozWebCompat/status/554749254627885056

I don't have that much hope. We did that the last time. Let's see if we have better luck now.


> Ticket #51040: Firefox OS (Gecko/smartphone) doesn't receive the mobile site

Comment 12

[Karl Dubost💡 :karlcow]

GregLee-TR - https://github.com/GregLee-TR is working at Thomsom Reuters

but contacted this person https://github.com/solaris69

Comment 13

[Karl Dubost💡 :karlcow]

The same bug has been opened on https://webcompat.com/issues/1835

Comment 14

[Sylvestre Ledru [:Sylvestre]]

I don't think we are going to work on this anymore, closing.