Closed Bug 806481 Opened 13 years ago Closed 12 years ago

In WinXP, after updating to FF 16.0.2, FF fails to launch

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Version:
16 Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: ladamo, Unassigned)

Details

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:16.0) Gecko/20100101 Firefox/16.0 Build ID: 20121024073032 Steps to reproduce: RE: WinXP SP3 running on an AMD system 1st, installed update to 16.0.2 in normal way. On 2nd try, performed a complete uninstall, and a clean install. Actual results: In both cases firefox.exe appears as 2 tasks in taskman. But FF window never opens. [Taskman can end one of these processes, but not both of them] Expected results: Add-ons should have been checked for compatibility, and FF window should have opened.
OS: Mac OS X → Windows XP
Status is that FF is not available for work on target system.
Please see http://support.mozilla.org/en-US/kb/firefox-wont-start-find-solutions and report back.
Flags: needinfo?(ladamo)
Have no FF window, regardless that taskman shows a FF task loaded. So about the only thing to do is to try a safe start with the shift key. Now taskman shows 2 tasks firefox.exe--same as I initially reported. But still no FF window, no error message. Neither task is showing any cpu usage.
Flags: needinfo?(ladamo)
Can you start Firefox in Safe Mode? (Safe Mode disables extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems. It does not disable plugins which are add-ons.) See http://support.mozilla.com/en-US/kb/Safe+Mode Can you start Firefox with a new and empty profile? See http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles .
Flags: needinfo?(ladamo)
Component: Untriaged → Application Update
Product: Firefox → Toolkit
Not an application update bug since the steps in comment #0 used the installer. This is likely due to either add-ons or possibly something unusual about the system itself so moving to Firefox General for further triage.
Component: Application Update → General
Product: Toolkit → Firefox
averla, please reopen this bug if you can answer the questions in comment 4.
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago
Resolution: --- → INCOMPLETE
Flags: needinfo?(ladamo)
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