Inter-office conference room dialing broken in yvr

RESOLVED FIXED

Status

Infrastructure & Operations
Telecom
RESOLVED FIXED
6 years ago
5 years ago

People

(Reporter: Aaron, Assigned: justdave)

Tracking

Details

(Whiteboard: ServiceNow INC0010546)

(Reporter)

Description

6 years ago
Dialing conference rooms in mtv does not work from phones registered to the yvr pbx.  The response is that the conference room is invalid.
(Reporter)

Comment 1

6 years ago
It looks like the call is correctly getting routed to the mtv pbx to find the conference room.  Then a conference room dial-string is created.  At that point, the yvr pbx doesn't know how to reach the peer in the dial string:

   -- Executing [s@macro-mz-dialconference-prompted:15] Dial("SIP/vancouver_sip-000007a6", "SIP/mountainview_sip/***686") in new stack
  == Using SIP RTP CoS mark 5
[Oct 30 16:20:21] ERROR[31511]: netsock2.c:269 ast_sockaddr_resolve: getaddrinfo("mountainview_sip", "(null)", ...): Name or service not known
[Oct 30 16:20:21] WARNING[31511]: chan_sip.c:5484 create_addr: No such host: mountainview_sip
[Oct 30 16:20:21] WARNING[31511]: app_dial.c:2341 dial_exec_full: Unable to create channel of type 'SIP' (cause 20 - Unknown)
  == Everyone is busy/congested at this time (1:0/0/1)
    -- Executing [s@macro-mz-dialconference-prompted:16] Goto("SIP/vancouver_sip-000007a6", "confinvalid") in new stack
(Reporter)

Updated

6 years ago
Whiteboard: ServiceNow INC0010546
The conference script was updated to look up the DUNDI dial credentials for the target server instead of assuming a trunk name. Looks like that version of the script didn't make it to the yvr1 server.  I just copied it in, however, while doing so, I noticed the exception that was in the script for Vidyo passthrough is still using the old trunk method, and will thus fail as well.  I'm working on that...
Assignee: server-ops-telecom → justdave
current status: normal conference rooms in MTV should work from YVR now, but Vidyo rooms will get the same error as the normal ones used to until I finish fixing it.
(In reply to Dave Miller [:justdave] from comment #3)
> current status: normal conference rooms in MTV should work from YVR now, but
> Vidyo rooms will get the same error as the normal ones used to until I
> finish fixing it.

Actually the Vidyo stuff was working fine in YVR because the static trunk it's trying to route through does actually exist.  It may be broken in other offices still though.  I just added a DUNDI advertisement in MTV for conf rooms starting with 9 and am going through all the offices removing the custom routing hack for it now.
Forgot to resolve this way back when, this got pushed out a while back.
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → FIXED
Product: mozilla.org → Infrastructure & Operations
You need to log in before you can comment on or make changes to this bug.