809183 - updated to 16.0.1 this am and Firefox does not load now, can't even report from it

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[Beverly]

Attachment: Firefox 16.0.1.jpg

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.94 Safari/537.4

Steps to reproduce:

automatic update firefox 16.0.1


Actual results:

no pages will load, it just opens my home page and sits there.


Expected results:

it should work as normally.

Comment 1

[Andre Klapper]

Thanks for taking the time to report this!
Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems. It does not disable plugins which are add-ons.) See http://support.mozilla.com/en-US/kb/Safe+Mode 

And does this also happen with a new and empty profile? See http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles . 

If you still see this problem in the new profile, please enter the address "about:support" in the address bar and attach (using the "Add an attachment" link above) the output for your original profile (not the new profile), as the "Modified Preferences" section could be interesting. 
Thanks for your help!

Comment 2

[Beverly]

I did not re-start in "safe" mode, I left it alone and went to bed. when I woke up this morning and clicked, Firefox opened "magically" and is working currently. Thank you so much.

Comment 3

[Andre Klapper]

Great that it works for you now!