810138 - Can't download updates on my Unagi phone

Status: RESOLVED INCOMPLETE

(Core Graveyard :: DOM: Apps, defect)

Description

[(no longer active)]

The update process just seems to get stalled, and the UI goes into the downloading phase and never comes back.  Here's what adb logcat tells me:

E/GeckoConsole(  108): [JavaScript Error: "DOMApplicationRegistry: Could not read from /data/local/webapps/{885aa26a-0138-4154-a66f-773950cd930d}/update.webapp : [Exception... "Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIChannel.asyncOpen]"  nsresult: "0x80520012 (NS_ERROR_FILE_NOT_FOUND)"  location: "JS frame :: resource://gre/modules/NetUtil.jsm :: NetUtil_asyncOpen :: line 165"  data: no]
E/GeckoConsole(  108): undefined" {file: "resource://gre/modules/Webapps.jsm" line: 516}]
E/GeckoConsole(  108): Content JS WARN at app://costcontrol.gaiamobile.org/js/widget.js:219 in _requestUpdateBalance: No automatic updates allowed

I'm not sure if this is an instance of bug 791829 or not...

Comment 1

[(no longer active)]

This is pretty serious, I think.  Not sure how to draw more attention to it.  :-)

Comment 2

[Marshall Culpepper [:marshall_law]]

Hrm, could you post a full logcat trace? The message from cost control isn't for system updates..

Comment 3

[(no longer active)]

(In reply to comment #2)
> Hrm, could you post a full logcat trace? The message from cost control isn't
> for system updates..

There isn't anything related to the updater being reported in logcat...

Comment 4

[Etienne Segonzac (:etienne)]

Was there even a System Update in the download prompt?
Or just apps?

This could help narrowing down the possible issues a lot :)

Comment 5

[(no longer active)]

I think it's a system update.  The icon in the notification area just says that an update is available, and looks similar to the one that I got for previous system updates.

Comment 6

[Etienne Segonzac (:etienne)]

(In reply to Ehsan Akhgari [:ehsan] from comment #5)
> I think it's a system update.  The icon in the notification area just says
> that an update is available, and looks similar to the one that I got for
> previous system updates.

The prompt confirming the download should list all the updates (system or apps or both).

Comment 7

[(no longer active)]

(In reply to comment #6)
> (In reply to Ehsan Akhgari [:ehsan] from comment #5)
> > I think it's a system update.  The icon in the notification area just says
> > that an update is available, and looks similar to the one that I got for
> > previous system updates.
> 
> The prompt confirming the download should list all the updates (system or apps
> or both).

Hmm, what should that look like?

Comment 8

[Etienne Segonzac (:etienne)]

(In reply to Ehsan Akhgari [:ehsan] from comment #7)
> (In reply to comment #6)
> > (In reply to Ehsan Akhgari [:ehsan] from comment #5)
> > > I think it's a system update.  The icon in the notification area just says
> > > that an update is available, and looks similar to the one that I got for
> > > previous system updates.
> > 
> > The prompt confirming the download should list all the updates (system or apps
> > or both).
> 
> Hmm, what should that look like?

When you click the "X Updates available" notification you should be prompted with a confirm dialog listing the updates and size if available.

Comment 9

[(no longer active)]

(In reply to comment #8)
> (In reply to Ehsan Akhgari [:ehsan] from comment #7)
> > (In reply to comment #6)
> > > (In reply to Ehsan Akhgari [:ehsan] from comment #5)
> > > > I think it's a system update.  The icon in the notification area just says
> > > > that an update is available, and looks similar to the one that I got for
> > > > previous system updates.
> > > 
> > > The prompt confirming the download should list all the updates (system or apps
> > > or both).
> > 
> > Hmm, what should that look like?
> 
> When you click the "X Updates available" notification you should be prompted
> with a confirm dialog listing the updates and size if available.

Here's what I see:

1. "2 Updates available" (in the notification area).
2. I tap on that prompt.
3. "Download all updates".  "Are you sure you want to download all updates?"
4. I tap on "Download".
5. The bug happens.

The size information seems to be part of a newer update to gaia which I have not been able to get because I'm hitting this bug.

Should I just send out the phone to a developer who focuses on the updater code?

Comment 10

[(no longer active)]

Attachment: Log

OK, I tried doing this after rebooting the phone again while capturing the adb log, and this time the updater worked, and the phone rebooted and I got prompted again, and I confirmed, and this time the update process died in the middle of its work, with almost nothing useful in the log.

Comment 11

[Etienne Segonzac (:etienne)]

(In reply to Ehsan Akhgari [:ehsan] from comment #10)
> Created attachment 683258 [details]
> Log
> 
> OK, I tried doing this after rebooting the phone again while capturing the
> adb log, and this time the updater worked, and the phone rebooted and I got
> prompted again, and I confirmed, and this time the update process died in
> the middle of its work, with almost nothing useful in the log.

From the logs it looks like the system updater worked and that you're now hitting an app update bug, probably bug 812931.

Now when you get prompted for updates you see a list of the various updates right?

Comment 12

[(no longer active)]

(In reply to comment #11)
> (In reply to Ehsan Akhgari [:ehsan] from comment #10)
> > Created attachment 683258 [details]
> > Log
> > 
> > OK, I tried doing this after rebooting the phone again while capturing the
> > adb log, and this time the updater worked, and the phone rebooted and I got
> > prompted again, and I confirmed, and this time the update process died in
> > the middle of its work, with almost nothing useful in the log.
> 
> From the logs it looks like the system updater worked and that you're now
> hitting an app update bug, probably bug 812931.
> 
> Now when you get prompted for updates you see a list of the various updates
> right?

The prompt currently tells me that there are two updates pending.

Comment 13

[Jason Smith [:jsmith]]

I know I saw this bug before...or I think I did?

Comment 14

[Marshall Culpepper [:marshall_law]]

So this sounds like an app update bug at this point, or am I missing something?

Comment 15

[Etienne Segonzac (:etienne)]

(In reply to Marshall Culpepper [:marshall_law] from comment #14)
> So this sounds like an app update bug at this point, or am I missing
> something?

My best guess is: it was, and it's fixed.

Comment 16

[(no longer active)]

To the best of my understanding, the failed updates were Gecko updates, the ones applied by toolkit/mozapps/updates/updater.

Comment 17

[(no longer active)]

Can I go ahead and reflash my phone so that I can continue testing the latest builds?

Comment 18

[JP Rosevear [:jpr]]

Maybe bug 813451?

Comment 19

[(no longer active)]

(In reply to comment #18)
> Maybe bug 813451?

I am not experiencing a restart loop.  Really, I think someone should just take my phone and debug this...`

Comment 20

[Andrew Overholt [:overholt]]

Setting priority based on triage discussions.  Feel free to decrease priority if you disagree.

Comment 21

[Chris Jones [:cjones] inactive; ni?/f?/r? if you need me]

Ehsan, it looks like you got updated to the last pre-FOTA update, and then your phone downloaded the FOTA update.

E/GeckoConsole(  778): AUS:SVC Downloader:onProgress - progress: 10083029/10083029
E/GeckoConsole(  778): AUS:SVC Downloader:onStopRequest - original URI spec: http://update.boot2gecko.org/stable/unagi1/18.0a2/20121115094949/b2g_stable_update_2012-11-15_102959.mar, final URI spec: http://update.boot2gecko.org/stable/unagi1/18.0a2/20121115094949/b2g_stable_update_2012-11-15_102959.mar, status: 0
E/GeckoConsole(  778): AUS:SVC Downloader:onStopRequest - setting state to: pending
E/GeckoConsole(  778): AUS:SVC gCanStageUpdates - able to stage updates because we'll use the service
E/GeckoConsole(  778): AUS:SVC UpdateService:applyUpdateInBackground called with the following update: B2G 18.0a2
I/GonkAutoMounter(  960): Mounted /system partition as read-only
E/GeckoConsole(  778): AUS:SVC readStatusFile - status: applying, path: /data/local/updates/0/update.status
E/GeckoConsole(  778): AUS:SVC UpdateManager:refreshUpdateStatus - Notifying observers that the update was staged. state: applying, status: applying

But nothing happens in the log after this.  Did you see a dialog pop up asking you to restart?  What happened when you restarted?  Did you see a little android dude?

Comment 22

[(no longer active)]

No, there was no dialog.  I don't _think_ that I saw the Android dude there, since I remember seeing that a couple of days ago for the first time, but unfortunately I can't say this 100% for sure.  It _could_ be that I was not looking closely enough, or that I'm misremembering.

Comment 23

[Chris Jones [:cjones] inactive; ni?/f?/r? if you need me]

Alright, I don't think there's a lot more we can do here.  If your phone is at hand and you can find either me or "marshall_law" on IRC, we can check one more thing.

Comment 24

[(no longer active)]

(In reply to comment #23)
> Alright, I don't think there's a lot more we can do here.  If your phone is at
> hand and you can find either me or "marshall_law" on IRC, we can check one more
> thing.

My phone is sitting on my desk.  But I'm going into an interview in 15 minutes...  I can give it to Andrew too.

Comment 25

[Chris Jones [:cjones] inactive; ni?/f?/r? if you need me]

We found out that
 - your phone downloaded and successfully applied the FOTA update around Thu Nov 22 23:31:58 2012
 - there's no new update being staged

So this all fits: attachment 683258 [details] shows a successful download, and a few days later (next time you restarted?) the update was applied.

Can you grab a new logcat after you force-check for an update and email it to [e-mail]?

Comment 26

[(no longer active)]

(In reply to comment #25)
> We found out that
>  - your phone downloaded and successfully applied the FOTA update around Thu
> Nov 22 23:31:58 2012
>  - there's no new update being staged
> 
> So this all fits: attachment 683258 [details] shows a successful download, and a few days
> later (next time you restarted?) the update was applied.
> 
> Can you grab a new logcat after you force-check for an update and email it to
> [e-mail]?

Hmm, now I am facing another problem.  Gaia isn't working for me any more, so my phone basically doesn't have a UI any more.  (It just says "mozilla" on the bottom right side of the screen.)  Can I force-check an update without using the Gaia settings app?

Comment 27

[Chris Jones [:cjones] inactive; ni?/f?/r? if you need me]

Ugh :(.

The first update poll is done automatically after 5 minutes or an hour, I don't recall the default.  So if you let your phone sit it should check.

Emailing a logcat right now would be fantastic though.  Getting the mozilla screen is obviously bad :(.

Comment 28

[(no longer active)]

Attachment: New log

OK, this log captures turning the phone on, the mozilla logo appearing, and then the display going to sleep.

Comment 29

[Alex Keybl [:akeybl]]

Mass Modify: All un-milestoned, unresolved blocking-basecamp+ bugs are being moved into the C3 milestone. Note that the target milestone does not mean that these bugs can't be resolved prior to 12/10, rather C2 bugs should be prioritized ahead of C3 bugs.

Comment 30

[Dietrich Ayala (:dietrich)]

No update for >10 days. Ehsan, are you seeing the problem still?

Marshall, have you had a chance to look? If you can't soon, can you unassign so we can give to someone else?

Comment 31

[JP Rosevear [:jpr]]

Ehsan is out until Wed, not sure where his phone is.

Comment 32

[Andrew Overholt [:overholt]]

I just spoke with Ehsan and he hasn't had a chance to get any more information here.  He re-flashed his phone and has had at least one update since then.  We may want to un-+ this since it seems unreproducible at this point.  Putting back to nom for re-triage.

Comment 33

[Andrew Overholt [:overholt]]

Triagers agreed with my suggestion to minus for now but please re-nom if you disagree.

Comment 34

[Nick Davidson]

I saw this happened in several builds before, issue also might be related to bug 829068 

however it does nor repro on 

Build ID: 20130208070202
Kernel: Dec 5
Gecko  http://hg.mozilla.org/releases/mozilla-b2g18/rev/4518b78583d0
Gaia   7e54ca673277b20b1d91d18477dc44d6ad226761

Comment 35

[Dave Hylands [:dhylands]]

(In reply to Nick Dee from comment #34)
> I saw this happened in several builds before, issue also might be related to
> bug 829068 
> 
> however it does nor repro on 
> 
> Build ID: 20130208070202
> Kernel: Dec 5
> Gecko  http://hg.mozilla.org/releases/mozilla-b2g18/rev/4518b78583d0
> Gaia   7e54ca673277b20b1d91d18477dc44d6ad226761

I'd like to think that both this bug and bug 829068 have been fixed (by a variety of other bugs).

There's been alot of improvements to the update code in this particular area (downloads getting stuck, etc) in late Jan.

Comment 36

[Geo Mealer [:geo] -- This account is inactive after 2015-07-07]

There's been a ton of code churn as mentioned in comment 35, and I don't see how we could possibly reproduce the original environment. Removing qawanted, though we'll continue to keep an eye on updates.

Comment 37

[Jason Smith [:jsmith]]

I'm inclined to close this bug and open new ones for new issues we hit. Any objections?

Comment 38

[Phoenix]

Resolved per whiteboard