mapsGL cause system reboot with certain ATI GPUs/drivers (regression in Firefox 14)

RESOLVED WORKSFORME

Status

()

Core
Graphics
--
critical
RESOLVED WORKSFORME
6 years ago
3 years ago

People

(Reporter: dchan, Unassigned)

Tracking

({crash, qawanted, regression})

14 Branch
x86
Windows XP
crash, qawanted, regression
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

6 years ago
User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.64 Safari/537.11

Steps to reproduce:

Configuration, OS/Browser/Card:
XP / FireFox 14 + / ATI HD 2000 - 4000 series and ATI HD 5000 series +

Drivers:
ATI HD 2000 - 4000 series with driver version 8.970.100.3000
ATI HD 5000 series and newer, with driver version 8.982.0.0

firefox about:support shown the following graphic card information:

FireFox About:Support Graphics information:

Adapter Description    ATI Radeon HD 2600 XT
Vendor ID    0x1002
Device ID    0x9588
Adapter RAM    Unknown
Adapter Drivers    ati2dvag
Driver Version    8.970.100.3000
Driver Date    7-3-2012
WebGL Renderer    Google Inc. -- ANGLE (ATI Radeon HD 2600 XT) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows    1/1 Direct3D 9


Adapter Description    AMD RADEON HD 6450
Vendor ID    0x1002
Device ID    0x6779
Adapter RAM    Unknown
Adapter Drivers    ati2dvag
Driver Version    8.982.0.0
Driver Date    7-27-2012
WebGL Renderer    Google Inc. -- ANGLE (AMD RADEON HD 6450) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows    1/1 Direct3D 9


STEPS:

1- launch http://maps.google.com
2- enable mapsGL
3- serach for major metropolitan city like sunnyvale, ca with 45 degree mode
4- zoom in until you see a compass appear on upper left of map
5- do pan, rotate (by clicking on the arrow next to the compass)


Actual results:

computer crash and restart


Expected results:

no crash no restart.  Noted that this does NOT happen with firefox 8 - 13.0.1
You should report this to your graphic card driver vendor.
A system crash is always the fault of the kernel and never the fault of a user mode application like Firefox.
dchan, renaming this bug -- my understanding from comment 0 is that this is not specific to HD 5000 and also reproduces on other cards with other driver versions.

Matthias, this definitely is a driver bug --- but we are still interested in investigating mitigations, especially as this only started happening in Firefox 14.

Two things would be most helpful to start working on this bug:
 - reproduce this bug
 - find a regression window

Once we have a regression window we will hopefully see if we can work around this bug, or if we have to blacklist the driver.
Keywords: qawanted, regressionwindow-wanted
Summary: mapsGL cause system reboot with ATI HD 5000 → mapsGL cause system reboot with certain ATI GPUs/drivers (regression in Firefox 14)

Updated

6 years ago
Severity: normal → critical
Keywords: crash, regression
OS: Linux → Windows XP
Hardware: x86_64 → x86
Version: 16 Branch → 14 Branch
Win XP, Ati Radeon 3000, Driver version 8.97.100.3

FF 16.0.2:
1- launch http://maps.google.com
2- enable mapsGL
3- search for sunnyvale, ca
4- zoom in until entering in street view
5- navigate
Actual results:
OS restart

On nightly 19.0a1 (2012-11-14) only FF crashes without the OS restart:
https://crash-stats.mozilla.com/report/index/bp-0e458c12-7aa2-4c14-b719-dda482121115

Please see https://bugzilla.mozilla.org/show_bug.cgi?id=793126#c0
(In reply to Paul Silaghi [QA] from comment #3)
> Win XP, Ati Radeon 3000, Driver version 8.97.100.3
Google maps have changed, but everything is ok on the above configuration on FF 22.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → WORKSFORME
Keywords: regressionwindow-wanted
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