811660 - Latest version of Flash hangs Firefox with Trusteer Rapport

Status: RESOLVED INCOMPLETE

(Core Graveyard :: Plug-ins, defect)

Description

[Mark Dixon]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:16.0) Gecko/20100101 Firefox/16.0
Build ID: 20121024073032

Steps to reproduce:

Yet again, the latest update in Flash is causing problems. Flash did one of its periodic updates and then whenever I logged onto a site that uses Flash, Firefox seized up.


Actual results:

The Flash application was blank and Firefox would not respond.


Expected results:

Normal operation.

This seems to happen with a great deal of regularity with Flash. I have gone to the Flash web site to complkain but there is no place to leave a comment.

Can't someone rattle Adobe's chains and get them to make sure an update is ready before they release it.

I have now done a system restore to get back to the pre-update position and set the Flash Update settings to manual but I have wasted half an hour just trying to figure out what was wrong.

Comment 1

[Andre Klapper]

Please provide information such as which exact number the "latest version of Flash" is.

(In reply to Mark Dixon from comment #0)
> I have wasted half an hour just trying to figure out what was wrong.

Sorry to hear that, however you should tell this to Adobe (who manage and release Flash) and not to Mozilla (who manage and release Firefox).

Comment 2

[Scoobidiver (away)]

If it's a crash and not a hang, please provide the crash ID from about:crashes.

Be aware that there are millions of possible user configurations that Adobe can't test even with a Beta phase.

Flash re-enabled its HW acceleration after each Flash update so check your graphics drivers (see https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration) or disable Flash HW acceleration (see https://support.mozilla.org/kb/flash-video-wont-play-full-screen#w_disable-flash-hardware-acceleration).
Flash is very sensitive to security software such as Trusteer Rapport so try to disable them temporarily to confirm this hypothesis.

Note that you would avoid those issues if web developers were relying on open web technologies instead of proprietary software.

Comment 3

[Mark Dixon]

I would if I could find a place on Adobe's web site to log a report. Every time you find a link that you think might take you there, you get flipped back to FAQs. I was hoping that by logging this issue here, some party could ascertain the problem and get Adobe to fix it.

Comment 4

[Mark Dixon]

An afterthought.

It only seems to affect Firefox. Chrome works normally. I am using Trusteer and prefer not to disable it.

Comment 5

[Scoobidiver (away)]

(In reply to Mark Dixon from comment #4)
> I am using Trusteer and prefer not to disable it.
You should warn them. This happens regularly after Flash or Firefox updates because it works around safeguards. Security software and virus use the same means.

Please provide the crash ID as requested in comment 2.

Comment 6

[Mark Dixon]

No recent crash reports. Perhaps crash was the wrong term; it froze up so the only way to get the computer back was to launch Task Manager and stop Firefox.

Comment 7

[Benjamin Smedberg]

Please report the specific version of Trusteer Rapport and Flash that you experienced this with.

Comment 8

[Mark Dixon]

Trusteer = 1205.15

Flash was the latest version but I have now gone back to the previous version

Comment 9

[Benjamin Smedberg]

This bug doesn't have enough detail to be investigated further.