Closed Bug 811737 Opened 12 years ago Closed 11 years ago

Unable to print PDF files from Register of Deeds

Categories

(Firefox :: PDF Viewer, defect)

Product:
Firefox
Component:
PDF Viewer
Version:
19 Branch
Platform:
x86_64
All
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 812453

People

(Reporter: u123541, Unassigned)

Details

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:19.0) Gecko/19.0 Firefox/19.0
Build ID: 20121113030658

Steps to reproduce:

Trying to print documents from Register of Deeds site.
To reproduce:
1. http://www.leencrod.org
2. accept disclaimer
3. Select Imaging System Only
4. Select PLAT, enter Book 6, Page 191, hit Enter or Submit (any document can be used -- this is the one I was accessing)
5. Try to print this document.


Actual results:

Dialog box 1 opens with:
------------------------------
Printing

   Title: DocumentViewPDF.asp
Progress: [  progress bar   ]
-------------------------------

After a few seconds, dialog box 2 opens with:
-------------------------------
Print Preview Error
 /!\  An unknown error occured while printing.
-------------------------------

When I click OK, both dialogs close and PDF view disappears.
Image can be reloaded with site's View Page button at left.

If I right-click on the image & select This Frame -> View Frame Source, I can simply Save Page As..., then open this saved file with okular and print it without problems; so the PDF is valid.




Expected results:

Print should work as expected.
Status: UNCONFIRMED → NEW
Component: Untriaged → PDF Viewer
Ever confirmed: true
OS: Linux → All
It's the same issue as 812453 with the same regression range.
Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → DUPLICATE
Having this problem again in FF21.0a1 (2013-01-09).

I was able to print one document; but another fails.

To reproduce:  http://leencrod.org
1. Accept disclaimer
2. Click on "Imaging System Only" link
3. Select "Plat"
4a. Book 2010 Page 151 printed OK
4b. Book 1 Page 231 errors out.
Status: RESOLVED → REOPENED
Resolution: DUPLICATE → ---
Weird: NoScript controls "pdf.js" as though it was a website... is this correct?  Changing it to 'allow' didn't resolve this printing problem.
Finally got the document printed by downloading it using the pdf viewer's 'download' link and using okular to print it.  Not very user friendly...
Please, don't change the resolution of a bug when the initial issue has been fixed, just file a new bug.

WFM here. Both pages are printed correctly when I use the "printer" icon in the PDF viewer.
Noscript blocks all JS elements, including Firefox native JS controls, just set it to exclude native controls.
Status: REOPENED → RESOLVED
Closed: 12 years ago → 11 years ago
Resolution: --- → DUPLICATE
If that's a [new] policy, then bugzilla's "Status: {*REOPENED*,RESOLVED,VERIFIED}" needs updating to remove that option; no?
Pierre filed bug 829764.
(In reply to Pierre Fortin from comment #2)
> Having this problem again in FF21.0a1 (2013-01-09).
> 
> I was able to print one document; but another fails.
> 
> To reproduce:  http://leencrod.org
> 1. Accept disclaimer
> 2. Click on "Imaging System Only" link
> 3. Select "Plat"
> 4a. Book 2010 Page 151 printed OK
> 4b. Book 1 Page 231 errors out.

I filed bug 1150634.
You need to log in before you can comment on or make changes to this bug.