812797 - Firefox 16.0.2 won't open anymore and crashes (when Flash plug-in is enabled)

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[louis.kovach149]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.64 Safari/537.11

Steps to reproduce:

Tired opening a Firefox 16.0.2 window


Actual results:

Window opened, turned white and then closed. The crash report window opened and I have submitted a few reports.  Prior to this happening, the Flash player plugin crashed.  I disabled the plugin and tried to restart the browser and that's when the issue began.


Expected results:

Window should have opened with no issues.  I use the same version of Firefox on my work computer and haven't had any issues.

Comment 1

[Scoobidiver (away)]

Are your plugins up-to-date (go to https://www.mozilla.org/plugincheck/ for the popular ones)?
Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?
Can you provide the crash ID (see https://support.mozilla.org/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash)?

Comment 2

[Scoobidiver (away)]

Are your plugins up-to-date (go to https://www.mozilla.org/plugincheck/ for the popular ones)?
Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?
Can you provide the crash ID (see https://support.mozilla.org/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash)?

Comment 3

[louis.kovach149]

As far as I can tell, all of my plugins are up to date.  I don't have a Firefox Safe Mode on my computer and I rolled back to Firefox 14 to see if it crashes.

Comment 4

[Bill Gianopoulos [:WG9s]]

Oddly I had something similar yesterday on every version of Firefox/Fennec I was running on my Android tabled.  Disabling Sync and then reconfiguring it "fixed" the issue.  I wonder if this is the same.

Comment 5

[louis.kovach149]

I reinstalled Firefox and Sync is diabled, but I still had the same issue.  Firefox 14 seems to be working okay for now.

Comment 6

[Scoobidiver (away)]

(In reply to louis.kovach149 from comment #3)
> I don't have a Firefox Safe Mode on my computer
So it's probably a fake Firefox. Download and install it from http://www.mozilla.org/firefox/fx/ and report back.

Comment 7

[Matthias Versen [:Matti]]

We don't add an additional "Firefox (Safe-Mode)" entry in the start menu anymore. I'm not sure if the reporter meant this entry. 
Just hold the shift key while clicking in the Firefox icon/link to start in the safemode.

Comment 8

[louis.kovach149]

I opened Firefox in Safe-Mode and selected disable all add-ons and then clicked Make Changes and Restart.  So far it seems to be working okay.  I don't recall having issues with any other plugins, add-ons, etc.  I'm going to try re-enabling add-ons on at a time and see what happens.

Comment 9

[louis.kovach149]

I now have all of my add-ons enabled except for Flash player and so far Firefox seems to be working the way it should be.  I do have the latest version of Flash installed and as I mentioned earlier I have the same version installed on Firefox 16 on my work computer and that is working fine.  Not sure what happened on my personal computer.

Comment 10

[Scoobidiver (away)]

(In reply to louis.kovach149 from comment #8)
> I opened Firefox in Safe-Mode and selected disable all add-ons and then
> clicked Make Changes and Restart.  So far it seems to be working okay.  I
> don't recall having issues with any other plugins, add-ons, etc.
As plugins are not disabled in Safe Mode, it's caused either by HW acceleration or by one of your extensions or themes. Try to find the cause: https://support.mozilla.org/kb/troubleshoot-extensions-themes-to-fix-problems

Comment 11

[louis.kovach149]

I turned off HW acceleration and re-enabled the flash plugin, but the flash plugin crashed again.  I have also updated back to 16.0.2

Comment 12

[Bill Gianopoulos [:WG9s]]

Visit this site

http://www.adobe.com/software/flash/about/

and make sure the version of flash you are running is the same a sthe latest available for your platform.

Comment 13

[louis.kovach149]

I checked and I have the latest version.  The plug-in started to work again.  I'm going to keep an eye on it and will update if anything else happens.

Comment 14

[Wayne Mery (:wsmwk)]

WFM per comment 13