Closed Bug 813092 Opened 13 years ago Closed 13 years ago

Firefox startup crash in pcache1Fetch @ VirtualAllocStub with Webroot SecureAnywhere

Categories

(Toolkit :: Places, defect)

Product:
Toolkit
Component:
Places
Platform:
x86
Windows 8
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: marcia, Unassigned)

Details

(Keywords: crash, Whiteboard: [startupcrash][Win8])

Crash Data

This bug was filed from the Socorro interface and is report bp-a4b97e13-e0aa-4bfb-8bb4-74ecb2121117 . ============================================================= Seen while looking at the Windows 8 specific crash report. Link to reports: https://crash-stats.mozilla.com/report/list?signature=VirtualAllocStub This happens on trunk but also other versions, and seems to be more specific to Win 8. Not terribly high in volume, but since it is a startup crash affecting Win 8 users we should keep on eye on it. Frame Module Signature Source 0 kernel32.dll VirtualAllocStub 1 mozglue.dll arena_malloc_large memory/mozjemalloc/jemalloc.c:4171 2 mozglue.dll je_malloc memory/mozjemalloc/jemalloc.c:6301 3 mozsqlite3.dll pcache1Fetch db/sqlite3/src/sqlite3.c:36079 4 mozsqlite3.dll sqlite3PcacheFetch db/sqlite3/src/sqlite3.c:34903 5 mozsqlite3.dll sqlite3PagerAcquire db/sqlite3/src/sqlite3.c:41987 6 mozsqlite3.dll allocateBtreePage db/sqlite3/src/sqlite3.c:53002 7 mozsqlite3.dll btreeCreateTable db/sqlite3/src/sqlite3.c:55088 8 mozsqlite3.dll sqlite3VdbeExec db/sqlite3/src/sqlite3.c:68371 9 mozsqlite3.dll sqlite3_exec db/sqlite3/src/sqlite3.c:89882 10 kernel32.dll SetWaitableTimer 11 xul.dll mozilla::storage::Connection::executeSql storage/src/mozStorageConnection.cpp:858 12 xul.dll mozilla::storage::Connection::ExecuteSimpleSQL storage/src/mozStorageConnection.cpp:1136 13 xul.dll nsPermissionManager::CreateTable extensions/cookie/nsPermissionManager.cpp:547 14 xul.dll nsPermissionManager::InitDB extensions/cookie/nsPermissionManager.cpp:418 15 plc4.dll plc4.dll@0x12ef 16 mozglue.dll je_free memory/mozjemalloc/jemalloc.c:6575 17 xul.dll nsTArray_base<nsTArrayDefaultAllocator>::ShiftData obj-firefox/dist/include/nsTArray-inl.h:234 18 xul.dll nsPermissionManager::Observe
Summary: Firefox startup crash in VirtualAllocStub → Firefox startup crash in pcache1Fetch @ VirtualAllocStub
It's #11 top crasher in 17.0.1 for Windows 8 only. WRusr.dll 8.0.2.43 which belongs to Webroot SecureAnywhere shows up in every crash reports I've checked.
Summary: Firefox startup crash in pcache1Fetch @ VirtualAllocStub → Firefox startup crash in pcache1Fetch @ VirtualAllocStub with Webroot SecureAnywhere
Whiteboard: [startupcrash] → [startupcrash][Win8]
I sent a message to Webroot through their technical support form.
Here's what the Webroot people said: Our customers informed us on 11/29/2012 that Firefox was crashing with Webroot SecureAnywhere version 8.0.2.43 on Windows 8 32bit. This issue was resolved with build 8.0.2.79 that we released on 12/13/2012. if you receive any new bug reports from customers using a build higher than Webroot SecureAnywhere 8.0.2.79, please let us know.
With the stack trace in comment 0, there are no crashes over the last week.
Status: NEW → RESOLVED
Closed: 13 years ago
Resolution: --- → WORKSFORME
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