Firefox startup crash in pcache1Fetch @ VirtualAllocStub with Webroot SecureAnywhere

RESOLVED WORKSFORME

Status

()

--
critical
RESOLVED WORKSFORME
6 years ago
6 years ago

People

(Reporter: marcia, Unassigned)

Tracking

({crash})

Trunk
x86
Windows 8
crash
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [startupcrash][Win8], crash signature)

This bug was filed from the Socorro interface and is 
report bp-a4b97e13-e0aa-4bfb-8bb4-74ecb2121117 .
============================================================= 

Seen while looking at the Windows 8 specific crash report. Link to reports: https://crash-stats.mozilla.com/report/list?signature=VirtualAllocStub

This happens on trunk but also other versions, and seems to be more specific to Win 8.  Not terribly high in volume, but since it is a startup crash affecting Win 8 users we should keep on eye on it.


Frame 	Module 	Signature 	Source
0 	kernel32.dll 	VirtualAllocStub 	
1 	mozglue.dll 	arena_malloc_large 	memory/mozjemalloc/jemalloc.c:4171
2 	mozglue.dll 	je_malloc 	memory/mozjemalloc/jemalloc.c:6301
3 	mozsqlite3.dll 	pcache1Fetch 	db/sqlite3/src/sqlite3.c:36079
4 	mozsqlite3.dll 	sqlite3PcacheFetch 	db/sqlite3/src/sqlite3.c:34903
5 	mozsqlite3.dll 	sqlite3PagerAcquire 	db/sqlite3/src/sqlite3.c:41987
6 	mozsqlite3.dll 	allocateBtreePage 	db/sqlite3/src/sqlite3.c:53002
7 	mozsqlite3.dll 	btreeCreateTable 	db/sqlite3/src/sqlite3.c:55088
8 	mozsqlite3.dll 	sqlite3VdbeExec 	db/sqlite3/src/sqlite3.c:68371
9 	mozsqlite3.dll 	sqlite3_exec 	db/sqlite3/src/sqlite3.c:89882
10 	kernel32.dll 	SetWaitableTimer 	
11 	xul.dll 	mozilla::storage::Connection::executeSql 	storage/src/mozStorageConnection.cpp:858
12 	xul.dll 	mozilla::storage::Connection::ExecuteSimpleSQL 	storage/src/mozStorageConnection.cpp:1136
13 	xul.dll 	nsPermissionManager::CreateTable 	extensions/cookie/nsPermissionManager.cpp:547
14 	xul.dll 	nsPermissionManager::InitDB 	extensions/cookie/nsPermissionManager.cpp:418
15 	plc4.dll 	plc4.dll@0x12ef 	
16 	mozglue.dll 	je_free 	memory/mozjemalloc/jemalloc.c:6575
17 	xul.dll 	nsTArray_base<nsTArrayDefaultAllocator>::ShiftData 	obj-firefox/dist/include/nsTArray-inl.h:234
18 	xul.dll 	nsPermissionManager::Observe

Updated

6 years ago
Summary: Firefox startup crash in VirtualAllocStub → Firefox startup crash in pcache1Fetch @ VirtualAllocStub

Comment 1

6 years ago
It's #11 top crasher in 17.0.1 for Windows 8 only.

WRusr.dll 8.0.2.43 which belongs to Webroot SecureAnywhere shows up in every crash reports I've checked.
Summary: Firefox startup crash in pcache1Fetch @ VirtualAllocStub → Firefox startup crash in pcache1Fetch @ VirtualAllocStub with Webroot SecureAnywhere
Whiteboard: [startupcrash] → [startupcrash][Win8]
I sent a message to Webroot through their technical support form.
Here's what the Webroot people said:

Our customers informed us on 11/29/2012 that Firefox was crashing with Webroot SecureAnywhere version 8.0.2.43 on Windows 8 32bit. This issue was resolved with build 8.0.2.79 that we released on 12/13/2012.

if you receive any new bug reports from customers using a build higher than Webroot SecureAnywhere 8.0.2.79, please let us know.

Comment 4

6 years ago
With the stack trace in comment 0, there are no crashes over the last week.
Status: NEW → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → WORKSFORME
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