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IMAP Messages empty. Header retrieved but body message empty

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
--
major
RESOLVED INCOMPLETE
6 years ago
4 years ago

People

(Reporter: Daniel Werner, Unassigned)

Tracking

16 Branch
x86
Windows 7

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

6 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.64 Safari/537.11

Steps to reproduce:

I have a problem since Thunderbird 16.0.2 but maybe it started a bit earlier. I tried version 17 beta but had the same issue.
I used Thunderbird as usual but now, when I clicked on emails that are older than 1st July 2012 and wanted to see the content of the emails.


Actual results:

Suddenly, I have all emails before a certain date (in my case before 01/07/2012) that do no longer have any body. I only have their headers (from, to, cc, subject and tags) displayed. All emails are basically empty.




Expected results:

Instead, the email should have had the content displayed.
Indeed, if I access the emails from a lotus notes client, I can see all messages fine, therefore I assume the problem is with Thunderbird and not with the IMAP server.


I already tried to:
- go offline, 
- move all Inbox messages into a backup local folder,
- delete the INBOX.msf, INBOX files,
- delete the INBOX.mozmsgs and INBOX.sbd folders,
- go online again to trigger the re-download of all messages from the (lotus notes) IMAP server

Thunderbird re-downloaded all messages but at the end I was in exactly the same situation. It had retrieved the full message for emails younger then 01/07/2012, but only the headers for emails older than 01/07/2012.
(Reporter)

Comment 1

6 years ago
I transitioned it to blocker because due to this problem I can not use Thunderbird anymore to see the content of emails older than July 1st (have empty bodies).

Is there possibly a way to force the re-download of a full message from the IMAP server (not only the header)?
Severity: normal → blocker
I think "blocker" is reserved for devs or other people who know they are entitled to use it.
Severity: blocker → major
Whiteboard: [datalossy]

Comment 3

4 years ago
Daniel, do you still experience this problem when using a newer version?
Flags: needinfo?(dan_bugzillamozilla)

Comment 4

4 years ago
Dan seems to be gone.  besides ....

(In reply to Daniel Werner from comment #0)
> User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.11 (KHTML, like
> Gecko) Chrome/23.0.1271.64 Safari/537.11
> 
> Steps to reproduce:
> 
> I have a problem since Thunderbird 16.0.2 but maybe it started a bit
> earlier. I tried version 17 beta but had the same issue.
> I used Thunderbird as usual but now, when I clicked on emails that are older
> than 1st July 2012 and wanted to see the content of the emails.
> 
> 
> Actual results:
> 
> Suddenly, I have all emails before a certain date (in my case before
> 01/07/2012) that do no longer have any body. I only have their headers
> (from, to, cc, subject and tags) displayed. All emails are basically empty.
> 
> 
> 
> 
> Expected results:
> 
> Instead, the email should have had the content displayed.
> Indeed, if I access the emails from a lotus notes client, I can see all
> messages fine, therefore I assume the problem is with Thunderbird and not
> with the IMAP server.
> 
> 
> I already tried to:
> - go offline, 
> - move all Inbox messages into a backup local folder,
> - delete the INBOX.msf, INBOX files,
> - delete the INBOX.mozmsgs and INBOX.sbd folders,
> - go online again to trigger the re-download of all messages from the (lotus
> notes) IMAP server

you shouldn't do this with thunderbird running
Status: UNCONFIRMED → RESOLVED
Last Resolved: 4 years ago
Flags: needinfo?(dan_bugzillamozilla)
Resolution: --- → INCOMPLETE
Whiteboard: [datalossy]
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