813439 - Firefox crashing when opening tabs

Status: RESOLVED INCOMPLETE

(Firefox :: Tabbed Browser, defect)

Description

[thebladeroden]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0
Build ID: 20121113065533

Steps to reproduce:

middle-click opening tabs on www.dragonwolves.com/forums


Actual results:

The browser froze and soon crashed


Expected results:

the browser should have stayed open

Comment 1

[Matthias Versen [:Matti]]

Please post a crash ID from about:crashes

Comment 2

[Manuela Muntean [Away]]

This issue isn't reproducible with the latest Nightly.

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:20.0) Gecko/20.0 Firefox/20.0
Build ID: 20121120030739

Comment 3

[Mihai Morar, (:MihaiMorar)]

(In reply to thebladeroden from comment #0)
> User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0
> Firefox/17.0
> Build ID: 20121113065533
> 
> Steps to reproduce:
> 
> middle-click opening tabs on www.dragonwolves.com/forums
> 
> 
> Actual results:
> 
> The browser froze and soon crashed
> 
> 
> Expected results:
> 
> the browser should have stayed open

I've tested this issue on Nightly (2012/11/13), but I could't reproduce it.

Windows x64
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/19.0 Firefox/19.0
20121113030658

Windows x86
Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/19.0 Firefox/19.0
20121113030658

It looks like this issue in no more reproducible on latest nightly on Win 7 x64 and x86 too.

Windows 7 x64
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20.0 Firefox/20.0
20121120030739

Windows7 x86
Mozilla/5.0 (Windows NT 6.1; rv:20.0) Gecko/20.0 Firefox/20.0
20121120030739

Comment 4

[Scoobidiver (away)]

The provided crash report is not exploitable.

Does your issue happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?

Comment 5

[Robert Kaiser]

bp-175150f6-b885-45b9-b2b6-e6f842121120 looks like it could be an out-of-memory crash, which is hard to diagnose.

Comment 6

[Mihai Morar, (:MihaiMorar)]

(In reply to Scoobidiver from comment #4)
> The provided crash report is not exploitable.
> 
> Does your issue happen in Safe Mode (see
> https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?

I tryed to reproduce it for builds mentioned in Comment 3 but with no results.

Comment 7

[Manuela Muntean [Away]]

Reporter, could you please try the following :

1) try this with a clean profile: http://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

2) running in Safe mode: http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Comment 8

[thebladeroden]

Upon further review it seems to happen with any site, but is most likely to happen when memory usage goes over 2 GB

Comment 9

[Scoobidiver (away)]

Please answer to comment 7.

Comment 10

[Wayne Mery (:wsmwk)]

(In reply to thebladeroden from comment #8)
> Upon further review it seems to happen with any site, but is most likely to
> happen when memory usage goes over 2 GB

because you have lots of tabs?

Comment 11

[Phoenix]

Resolved per whiteboard