Closed Bug 814003 Opened 12 years ago Closed 11 years ago

[adbe 3371703] Flash crash in F1398665248 after a few minutes of play on gametwist

Categories

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Product:
External Software Affecting Firefox Graveyard
Component:
Flash (Adobe)
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: mozillabug, Unassigned)

References

(
URL
)

Details

(Keywords: crash, reproducible, Whiteboard: [Flash 11.5])

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0
Build ID: 20121119183901

Steps to reproduce:

was using a flash applet (game) under gametwist.com
Version 16.0.2 and 17

Crash report:
https://crash-stats.mozilla.com/report/index/bp-bf175f01-1dad-4a30-9c33-2220f2121121


Actual results:

Browser freeze / Plugin crash


Expected results:

nothing, no crash, no freeze
Do you have reliable steps to reproduce?
Flags: needinfo?(mozillabug)
(In reply to Scoobidiver from comment #1)
> Do you have reliable steps to reproduce?

Yes but unfortunately you have to register @gametwist.com or i send user/pw to your E-mail address.

Steps
a.) Register an account @www.gametwist.com 
b.) Click on this link http://www.gametwist.com/Card-Games/Spider-Solitaire/ 
(game applet as an example) click on play.

c.) 
Play some minutes (eg. move cards ..)

After a while browser freez, 2-5 minutes later adobe/ff asks to send a crash report.

Problem happens since new flash version after a deinstall and downgrade it works fine, if i do again an update ..crash occurs .
Flags: needinfo?(mozillabug)
(In reply to mozillabug from comment #2)
> Problem happens since new flash version after a deinstall and downgrade it
> works fine, if i do again an update ..crash occurs .
Which Flash version is unaffected?
Blocks: F1398665248
URL: http://www.gametwist.com/Card-Games/S...
Severity: normal → critical
Status: UNCONFIRMED → NEW
Component: Untriaged → Flash (Adobe)
Ever confirmed: true
Keywords: crash
Product: Firefox → Plugins
Summary: Firefox 16.0.2 & Flash Crash Report → Flash crash in F1398665248 after a few minutes of play on gametwist
Version: 17 Branch → 11.x
Crash Signature: [@ F1398665248_____________________________]
Flags: needinfo?(mozillabug)
Did not get failure with 10.4.402.287 


> Which Flash version is unaffected?
Flags: needinfo?(mozillabug)
Whiteboard: [Flash 11.5]
This is Adobe 3371703.  I'm also able to reproduce.
Cool. Jeromie as this gets investigated, let me know if Firefox isn't catching a sandbox-process crash properly or if we can figure out why this ended up in the generic F139 bucket.
Keywords: reproducible
Summary: Flash crash in F1398665248 after a few minutes of play on gametwist → [adbe 3371703] Flash crash in F1398665248 after a few minutes of play on gametwist
(In reply to Jeromie Clark from comment #5)
> This is Adobe 3371703.  I'm also able to reproduce.

I cant find 3371703 in bugbase.adobe.com (https://bugbase.adobe.com/index.cfm?event=bug&id=3371703) is this the correct id?
Add info:

problem exists with new flash version (11.5.502.135) and Firefox 17.01
sorry, i forgot, new bug report with FF 17.01 

https://crash-stats.mozilla.com/report/index/17fb3e44-f840-4150-a3c4-cfe502121212
(In reply to mozillabug from comment #9)
> sorry, i forgot, new bug report with FF 17.01 

Interestingly, that's not a direct crash but a hang instead.
@mozillabug - We have separate internal and external bugbases.  As the engineering team doesn't work in the external bugbase (it's only updated when bugs are fixed or deferred), it offers little to no value in terms of informing this community, or actually getting the bug in front of an engineer.  I just post the internal numbers.
FYI
Looks like problem has been fixed with latest Flash 11.6 Beta Version.
Status: NEW → RESOLVED
Closed: 11 years ago
Resolution: --- → WORKSFORME
Agreed.  We provided a fix in 11.6 for this signature and believe it is resolved.
Version and milestone values are being reset to defaults as part of product refactoring.
Version: 11.x → unspecified
Product: External Software Affecting Firefox → External Software Affecting Firefox Graveyard
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