Closed Bug 816840 Opened 12 years ago Closed 11 years ago

Sync encountered an error while syncing: Unknown error. Log indicates possible bookmark cause

Categories

(Firefox :: Sync, defect)

All
Windows 7
defect
Not set
major

Tracking

()

RESOLVED DUPLICATE of bug 670069

People

(Reporter: merana33, Unassigned)

Details

Attachments

(1 file)

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0
Build ID: 20121119183901

Steps to reproduce:

Sync attempts fail after attempting to add a bookmark. Symptoms persist across multiple devices.


Actual results:

Bookmark menu is devoid of bookmarks suddenly on all devices associated with Sync account.
Message: Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action.

Error log indicates that a bookmark item is most likely to blame.


Expected results:

Bookmarks should sync properly across all devices. Sync should either function or give a meaningful course of action or information.
OS: All → Windows 7
Week elapsed. Error still remains.
Severity: normal → major
Your bookmark database has become corrupted in some way, most likely by a 'root' being deleted.

Please see Bug 817445 for more, including recovery approaches.
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Resolution: --- → DUPLICATE
Component: Firefox Sync: Backend → Sync
Product: Cloud Services → Firefox
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