Sync encountered an error while syncing: Unknown error. Log indicates possible bookmark cause

RESOLVED DUPLICATE of bug 670069

Status

Cloud Services
Firefox Sync: Backend
--
major
RESOLVED DUPLICATE of bug 670069
5 years ago
5 years ago

People

(Reporter: merana33, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

5 years ago
Created attachment 686921 [details]
error-1354247977668.txt

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0
Build ID: 20121119183901

Steps to reproduce:

Sync attempts fail after attempting to add a bookmark. Symptoms persist across multiple devices.


Actual results:

Bookmark menu is devoid of bookmarks suddenly on all devices associated with Sync account.
Message: Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action.

Error log indicates that a bookmark item is most likely to blame.


Expected results:

Bookmarks should sync properly across all devices. Sync should either function or give a meaningful course of action or information.
(Reporter)

Updated

5 years ago
OS: All → Windows 7
(Reporter)

Comment 1

5 years ago
Week elapsed. Error still remains.
Severity: normal → major
Your bookmark database has become corrupted in some way, most likely by a 'root' being deleted.

Please see Bug 817445 for more, including recovery approaches.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → DUPLICATE
Duplicate of bug: 817445
Duplicate of bug: 670069
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