817062 - Sign in popup does not respond - can't log in to SWAP.com - XP V17

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[Donald Sandholm]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/17.0 Firefox/17.0
Build ID: 20121119183901

Steps to reproduce:

After updating to V17 I can no longer log in to Swap.com.

The log in screen is a pop-up that asks for your email address and password and then a SIGN IN button.  Now nothing happens when I click on the SIGN IN button.

I can log in with IE8.


Actual results:

When clicking on the SIGN IN  button the system just sits there.


Expected results:

The pop-up screen should disappear and the system processes the log in request.

Comment 1

[Matthias Versen [:Matti]]

There is no sign-in link at http://swap.com but there is one on the three different subpages.
Please provide exact steps to reproduce, what happens if you enter a wrong login information and if the safemode (http://support.mozilla.org/en-US/kb/Safe+Mode) makes a difference.

Comment 2

[Donald Sandholm]

I did the following:
 entered wrong email --- no change -- system does not respond -- Can click on the X in the upper right corner of the popup and it will close.

Clicked on new user in popup -- brought up new user screen.  I filled out info and hit sign in --- no response.

I restarted Firefox in safe mode -- no add ins -- no change.

When I hover my cursor over the SIGN IN button on the Login popup the following shows up on the bottom of my screen:

javascript:VAM_ValOnClick('LOGIN');if (VAM_ValOnSubWGrp('LOGIN','')) { __doPostBack('ucLoginEventButton$hypButtonLink','')}

I'm not a java person, so I don't know if that is good or not.

What I notice is that when I click the SIGN IN button, it does not give the button being depressed effect-- it's just dead, and nothing happens.

When I normally sign in, I go to SWAP.com/login --- that's what pops up the login screen.  You can also get to it by going to SWAP.com and then clicking on the Go To Media option and then click on Sign In on the upper right of the screen.

Comment 3

[Matthias Versen [:Matti]]

STR
1) open http://swap.com/login
2) Enter a wrong username in a correct email format and a fake password
3) Nothing happens after submitting the "submit" button

Expected: 
"invalid username/password, please try again" gets displayed.

Last good nightly: 2012-04-30
First bad nightly: 2012-05-01

Pushlog:
http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=cfaf90b22fc3&tochan
ge=6e34995a746e

Suspected bug 588909 

Donald:
Please open in Firefox: help/about Firefox
That should trigger an update to Firefox17.0.1 where it works again for me.
Can you confirm that ?

Comment 4

[Donald Sandholm]

(In reply to Matthias Versen (Matti) from comment #3)
> STR
> 1) open http://swap.com/login
> 2) Enter a wrong username in a correct email format and a fake password
> 3) Nothing happens after submitting the "submit" button
> 
> Expected: 
> "invalid username/password, please try again" gets displayed.
> 
> Last good nightly: 2012-04-30
> First bad nightly: 2012-05-01
> 
> Pushlog:
> http://hg.mozilla.org/mozilla-central/
> pushloghtml?fromchange=cfaf90b22fc3&tochan
> ge=6e34995a746e
> 
> Suspected bug 588909 
> 
> Donald:
> Please open in Firefox: help/about Firefox
> That should trigger an update to Firefox17.0.1 where it works again for me.
> Can you confirm that ?

I did the update to V17.0.1 as you suggested and then tried to log into Swap.com.  It worked!!!

Thank you very much for solving my problem so quickly.  While I had a work around (using IE8) it was a pain and IE8 is very slow.

If you think I'd understand the problem, could you tell me what it was?  

If not, Thanks for your help anyway.

Comment 5

[Matthias Versen [:Matti]]

We change the User Agent (http://en.wikipedia.org/wiki/User_agent) string with Firefox17

from:
 Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
to:
 Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0

Some pages are doing stupid browser sniffing and it seems that this page failed with the change. We have reverted the change back to the old style with a fake date for the Gecko value due to various stupid pages that broke.