817393 - When I click on +open new tab it doesn't work, also in file/open new tab, it started with last updated, and I've tried re-doing the update 3 times.

Status: RESOLVED INVALID

(Firefox :: Tabbed Browser, defect)

Description

[Troy]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0
Build ID: 20121119183901

Steps to reproduce:

When I click on +open new tab it doesn't work, also in file/open new tab, it started with last updated, and I've tried re-doing the update 3 times.


Actual results:

nothing!


Expected results:

Opened a new tab!

Comment 1

[mjh563]

Does it work if you restart Firefox in Safe Mode (Help > Restart with add-ons disabled)?

Comment 2

[Loic]

Try is safe mode:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Try with a new profile:
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Does it fix your issue?

Comment 3

[Gabriela [:gaby2300]]

Please try Firefox 18.

Comment 4

[Troy]

(In reply to Loic from comment #2)
> Try is safe mode:
> https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-
> mode
> 
> Try with a new profile:
> https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-
> firefox-profiles
> 
> Does it fix your issue?

Putting it into safe mode fixed the problem, thanks!

Comment 5

[Dão Gottwald [:dao]]

So apparently this is caused by one of your add-ons. If you can identify the add-on at fault, please report this to its author.