817701 - App Icon stuck on "processing"

Status: RESOLVED WORKSFORME

(Marketplace Graveyard :: Developer Pages, defect)

Description

[Ian Bicking (:ianbicking)]

I submitted an application yesterday, and when viewing the Edit Listing page (https://marketplace.firefox.com/developers/app/christmas-carol-lyrics/edit) it still shows a spinner under the App Icon field, with the message above of "Image changes being processed".  It's been twelve hours, so I'm guessing something is wedged.  The icon also does not show up on the listing (https://marketplace.firefox.com/app/christmas-carol-lyrics/), with just the placeholder text "icon" showing up.  Note that the app is still in review.

The icon that should display is: http://xmasapp.ianbicking.org/icon_128.png

The relevant portion of the manifest is:

  "icons": {
    "128": "icon_128.png",
    "32": "icon_32.png"
  }

Comment 1

[Ian Bicking (:ianbicking)]

Reproduced on dev marketplace: https://marketplace-dev.allizom.org/developers/app/christmas-carol-lyrics/edit (nothing fancy necessary to reproduce, just resubmitted there).  I'll be updating the real marketplace manually.

Comment 2

[Ian Bicking (:ianbicking)]

Attachment: Problematic icon image

I just tried updating the entry manually to resolve the problem, uploading the same image file as linked to by the manifest.  Though initially the edit page looks correct, on reload I encounter the same "processing" problem.  As a result I am guessing that the problem is with the image file itself.  I have attached the problematic image.

Comment 3

[Ian Bicking (:ianbicking)]

I've tried normalizing the image using ImageMagick's convert, which changes the .png, but still I get the same behavior.  I've tried changing to a jpg (which is suboptimal without transparencies) but still get the same problem.  Given that changing formats doesn't change anything I'm starting to think either this isn't the file format, or that something in the queue is stuck (at least with regard to my entry) regardless of later submissions.

Comment 4

[Ian Bicking (:ianbicking)]

Strike those last two comments, I was simply not saving things properly.  Uploading the image manually does work.

Comment 5

[Matt Basta [:basta]]

Is this issue still reproducible on dev/prod?

Comment 6

[Ian Bicking (:ianbicking)]

I can't reproduce it anymore