Status

()

Firefox
Untriaged
--
critical
RESOLVED INCOMPLETE
5 years ago
5 years ago

People

(Reporter: Victor, Unassigned)

Tracking

({crash, stackwanted})

19 Branch
x86
Windows 7
crash, stackwanted
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

5 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20121204 Firefox/19.0
Build ID: 20121204042015

Steps to reproduce:

I closed Aurora. 


Actual results:

It sent me a Crash alert on Windows with this info:
 Problem Event Name:	APPCRASH
  Application Name:	firefox.exe
  Application Version:	19.0.0.4721
  Application Timestamp: 50be180f
  Fault Module Name:	xul.dll
  Fault Module Version:	19.0.0.4721
  Fault Module Timestamp:	50be1750
  Exception Code:	c0000005
  Exception Offset:	001c1888
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	1033
  Additional Information 1:	a7aa
  Additional Information 2:	a7aa91f17ea749d42a4de3b390fa5b3d
  Additional Information 3:	a7aa
  Additional Information 4:	a7aa91f17ea749d42a4de3b390fa5b3d




Expected results:

It should have not crashed and is a new bug since aurora 19a2 12/4/12
(Reporter)

Updated

5 years ago
Crash Signature: N/A, Aurora did not log it.

Comment 1

5 years ago
Please provide the crash ID from the about:crashes page.
Is it reproducible?
If yes, does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?
Severity: normal → critical
Crash Signature: N/A, Aurora did not log it.
Flags: needinfo?(Vicpdx17)
Keywords: crash, stackwanted
Hardware: x86_64 → x86
Victor, could you please answer to the questions in comment 1?
Flags: needinfo?(Vicpdx17)
(Reporter)

Comment 3

5 years ago
I actually stopped with aurora and went back to v18 b2 but it seemed as that aurora at a certain point would crash when closing either by watching videos, or by just regular web surfing.
Flags: needinfo?(Vicpdx17)

Comment 4

5 years ago
Please answer to comment 1 (crash ID, reproducibility, Safe Mode) unless you want to hit this when Firefox 19 is the release version.
Flags: needinfo?(Vicpdx17)
(Reporter)

Comment 5

5 years ago
Ill try when the beta/release version comes out. I have updated my other bug though #819504
Flags: needinfo?(Vicpdx17)

Comment 6

5 years ago
(In reply to Victor from comment #5)
> Ill try when the beta/release version comes out. I have updated my other bug
> though #819504
So please reopen this bug when you have the requested information.
Note that fixing a bug can take several versions. For instance a bug reported when Firefox 19 is released will be likely fixed in Firefox 22.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → INCOMPLETE
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