818699 - Installer help website should point to the full Aurora download file, not the stub installer

Status: VERIFIED FIXED

(www.mozilla.org :: General, defect, P1)

Description

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

When the stub installer encounters a download problem, it redirects the user to:

https://www.mozilla.org/en-US/firefox/installer-help/?channel=aurora

where the user can download the full non-stub version of Firefox release and beta. However, it still points to the stub version of Firefox Aurora, resulting in a potential "circular dependency" after re-download:

https://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla-aurora/firefox-19.0a2.en-US.win32.installer-stub.exe

It should point to the following link instead:

https://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla-aurora/firefox-19.0a2.en-US.win32.installer.exe

Thanks to Rob for helping to look at this.

Comment 1

[Jennifer Bertsch [:jbertsch]]

moving to spring-ready state

Comment 2

[Jennifer Bertsch [:jbertsch]]

sprint-ready state

Comment 3

[Chris More [:cmore]]

Gary: Can you verify that this is still an issue?

Comment 4

[Osmose [:osmose, :mkelly]]

(In reply to Chris More [:cmore] from comment #3)
> Gary: Can you verify that this is still an issue?

I'm able to replicate the issue using an Internet Explorer user agent on https://www.mozilla.org/en-US/firefox/installer-help/?channel=aurora

Comment 5

[Chris More [:cmore]]

Is this a Windows-only issue or other operating systems? I check the analytics and the page gets only about 45 page views a day and almost none of them are coming from IE browsers.

Comment 6

[Robert Strong (they/them - no direct email)]

It is a Windows only issue and it is not an IE only issue. If I visit
https://www.mozilla.org/en-US/firefox/installer-help/?channel=aurora

with Firefox nightly

the download link for release goes to
https://download.mozilla.org/?product=firefox-18.0&os=win&lang=en-US
which is the full installer and is the latest

the download link for beta goes to
https://download.mozilla.org/?product=firefox-18.0b7&os=win&lang=en-US
which is the full installer and is the latest

the download link for aurora goes to
https://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla-aurora/firefox-19.0a2.en-US.win32.installer-stub.exe
which is the stub installer instead of the full installer and is not the latest. It should be
https://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla-aurora/firefox-20.0a2.en-US.win32.installer.exe

Comment 7

[Chris More [:cmore]]

Attachment: Windows OS traffic to the page over time.

Comment 8

[Robert Strong (they/them - no direct email)]

Please note that this isn't about whether or not Windows users visit this page in small or great numbers. It is about that these links should always point to the latest full installer for the channel.

Comment 9

[Chris More [:cmore]]

(In reply to Robert Strong [:rstrong] (do not email) from comment #8)
> Please note that this isn't about whether or not Windows users visit this
> page in small or great numbers. It is about that these links should always
> point to the latest full installer for the channel.

Agree. We just have other fires going on right now and we need to know if we should drop everything to do this now. Just using data to help determine where we should spend our time right this minute. I agree that it should be done regardless.

Comment 10

[Robert Strong (they/them - no direct email)]

I think it is ok to put this in the queue of work to be done. If you point me to the repo where these files are stored I could probably provide a patch as well.

Comment 11

[Chris More [:cmore]]

It should be here:

https://github.com/mozilla/bedrock/blob/master/apps/mozorg/helpers/download_buttons.py

You could do a pull request and we could review the patch.

Comment 12

[[github robot]]

Commits pushed to master at https://github.com/mozilla/bedrock

https://github.com/mozilla/bedrock/commit/c46ff1990b4d38d235857d0bed5b068954122671
Bug 818699: Installer help website should point to the full Aurora download file, not the stub installer

Thanks to the new download button, just need a force_full_installer

https://github.com/mozilla/bedrock/commit/cb994114c5271ec7d61b9628f8cc5721fb6ec786
Merge pull request #706 from l-hedgehog/bug-818699-force-full-installer-for-aurora-installer-help

Bug 818699: force full installer for Aurora installer help

Comment 13

[raymond [:retornam] (inactive)]

verified fixed https://www.mozilla.org/en-US/firefox/installer-help/?channel=aurora