818726 - firefox menu context gone black when moving cursor with HWA enabled

Status: RESOLVED INCOMPLETE

(Core :: Graphics, defect)

Description

[sahil]

Attachment: 2012-12-06_024507.png

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build ID: 20121205060959

Steps to reproduce:

daily browsing


Actual results:

firefox orange menu and bookmark site info text gone black when moving cursor like screen shots

http://oi45.tinypic.com/2uygl7d.jpg

http://oi48.tinypic.com/foliiv.jpg


Expected results:

didn't gone black and providing down side menu info

Comment 1

[Matthias Versen [:Matti]]

Reporter:
Does it work if you run Firefox in the Firefox safemode ?
- http://support.mozilla.org/en-US/kb/Safe+Mode

Please post the graphic section (not everything !) of about:support

Comment 2

[sahil]

(In reply to Matthias Versen (Matti) from comment #1)
> Reporter:
> Does it work if you run Firefox in the Firefox safemode ?
> - http://support.mozilla.org/en-US/kb/Safe+Mode
> 
> Please post the graphic section (not everything !) of about:support

yes it works smoothly in safemode

as per your req

 Graphics

        Adapter Description
        Intel(R) HD Graphics Family

        Adapter Drivers
        igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32

        Adapter RAM
        Unknown

        ClearType Parameters
        Gamma: 2200 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 0

        Device ID
        0x0116

        Direct2D Enabled
        Blocked for your graphics driver version.

        DirectWrite Enabled
        false (6.1.7601.17563)

        Driver Date
        9-30-2011

        Driver Version
        8.882.2.3000

        GPU #2 Active
        false

        GPU Accelerated Windows
        1/1 Direct3D 9

        Vendor ID
        0x8086

        WebGL Renderer
        Google Inc. -- ANGLE (Intel(R) HD Graphics Family)

        AzureCanvasBackend
        cairo

        AzureContentBackend
        none

        AzureFallbackCanvasBackend
        none

Comment 3

[sahil]

and full info



  Application Basics

        Name
        Firefox

        Version
        18.0

        User Agent
        Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

        Build Configuration

          about:buildconfig

  Extensions

        Name

        Version

        Enabled

        ID

        Adblock Plus
        2.2.1
        true
        {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

        Cookies Export/import
        1.0
        true
        [e-mail]

        Element Hiding Helper for Adblock Plus
        1.2.3
        true
        [e-mail]

        Flagfox
        4.2.3
        true
        {1018e4d6-728f-4b20-ad56-37578a4de76b}

        Google/Yandex search link fix
        1.4
        true
        jid0-XWJxt5VvCXkKzQK99PhZqAn7Xbg@jetpack

        Hide BookmarksBar
        3.3
        true
        {311ece6e-ea6a-442f-a02a-a362e561d892}

        Hide My Ass Proxy Extension
        1.2.7
        true
        [e-mail]

        IDM CC
        7.3.31
        true
        [e-mail]

        InstantFox
        2.7.6
        true
        searchy@searchy

        Progress Bar on Tab
        1.0
        true
        [e-mail]

        User Agent RG
        1.0
        true
        [e-mail]

        VTzilla
        1.5
        true
        [e-mail]

        Collusion
        0.24
        false
        jid1-F9UJ2thwoAm5gQ@jetpack

        Pray Times!
        1.1.7
        false
        [e-mail]

        ProxTube - Unblock YouTube
        1.4.3
        false
        [e-mail]

        TrueSuite Website Logon
        5.0
        false
        [e-mail]

  Important Modified Preferences

      Name

      Value

        accessibility.typeaheadfind.flashBar
        0

        browser.cache.disk.capacity
        358400

        browser.cache.disk.smart_size.first_run
        false

        browser.cache.disk.smart_size.use_old_max
        false

        browser.cache.disk.smart_size_cached_value
        358400

        browser.places.smartBookmarksVersion
        4

        browser.startup.homepage
        https://encrypted.google.com/webhp?hl=en&tab=ww

        browser.startup.homepage_override.buildID
        20121212073002

        browser.startup.homepage_override.mstone
        18.0

        dom.ipc.plugins.enabled
        false

        dom.ipc.plugins.flash.subprocess.crashreporter.enabled
        false

        dom.mozApps.used
        true

        extensions.lastAppVersion
        18.0

        network.cookie.prefsMigrated
        true

        places.database.lastMaintenance
        1354230039

        places.history.expiration.transient_current_max_pages
        104858

        plugins.click_to_play
        true

        privacy.cpd.offlineApps
        true

        privacy.cpd.siteSettings
        true

        privacy.donottrackheader.enabled
        true

        privacy.sanitize.migrateFx3Prefs
        true

        privacy.sanitize.timeSpan
        0

        security.warn_viewing_mixed
        false

  Graphics

        Adapter Description
        Intel(R) HD Graphics Family

        Adapter Drivers
        igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32

        Adapter RAM
        Unknown

        ClearType Parameters
        Gamma: 2200 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 0

        Device ID
        0x0116

        Direct2D Enabled
        Blocked for your graphics driver version.

        DirectWrite Enabled
        false (6.1.7601.17563)

        Driver Date
        9-30-2011

        Driver Version
        8.882.2.3000

        GPU #2 Active
        false

        GPU Accelerated Windows
        1/1 Direct3D 9

        Vendor ID
        0x8086

        WebGL Renderer
        Google Inc. -- ANGLE (Intel(R) HD Graphics Family)

        AzureCanvasBackend
        cairo

        AzureContentBackend
        none

        AzureFallbackCanvasBackend
        none

  JavaScript

        Incremental GC
        true

  Accessibility

        Activated
        false

        Prevent Accessibility
        0

  Library Versions

        Expected minimum version

        Version in use

        NSPR
        4.9.4
        4.9.4

        NSS
        3.14.0.1 Basic ECC
        3.14.0.1 Basic ECC

        NSSSMIME
        3.14.0.1 Basic ECC
        3.14.0.1 Basic ECC

        NSSSSL
        3.14.0.1 Basic ECC
        3.14.0.1 Basic ECC

        NSSUTIL
        3.14.0.1
        3.14.0.1

Comment 4

[Matthias Versen [:Matti]]

Please re-read comment#1 where I explicit asked to not post everything of about:support.
It's useless in this case and makes the bug report harder to read....

back to the bug:
Please update your graphic card drivers. You are using an older version from 2011
In case that you still get it with the new drivers or if you can't update you can disable the hardware acceleration under options/advanced/general (restart required)

Comment 5

[sahil]

(In reply to Matthias Versen (Matti) from comment #4)
> Please re-read comment#1 where I explicit asked to not post everything of
> about:support.
> It's useless in this case and makes the bug report harder to read....
> 
> back to the bug:
> Please update your graphic card drivers. You are using an older version from
> 2011
> In case that you still get it with the new drivers or if you can't update
> you can disable the hardware acceleration under options/advanced/general
> (restart required)

dude i have 2 graphics for power management 1;intel 3000 hd, 2;radeon hd 7470m  the if i update intel graphic hd then radeon give warning in and also of low and high performance not working

so i can't update driver until amd suppor not release

but then i got a little solution that when i use graphics switch and take firefox to low power saving graphics then it works but image page quality reduced

but firefox 17 works smoothly on high performance graphics
so please don't change firefox graphic module in firefox 18 use same graphic module which firefox use in 17

and so sorry 4 every i'am new in bugzilla
bye

Comment 6

[Matthias Versen [:Matti]]

>dude i have 2 graphics for power management 1;intel 3000 hd, 2;radeon hd 7470m  the 
>if i update intel graphic hd then radeon give warning in and also of low and high 
>performance not working

I have 2 cards in my laptop: Intel(R) HD Graphics 4000 + NVIDIA GeForce GT 630M
and I get driver updates from my laptop manufacturer (samsung)

>so please don't change firefox graphic module in firefox 18 use same graphic module 
>which firefox use in 17

The graphic output and everything else is a continuous development and we will of course not stop with that. We would have released Firefox1 8years ago and never released a new version if we would follow your advise.

That this happens on your system is very likely a driver bug. It works for excample on my system without issues.

Comment 7

[sahil]

(In reply to Matthias Versen (Matti) from comment #6)
> >dude i have 2 graphics for power management 1;intel 3000 hd, 2;radeon hd 7470m  the 
> >if i update intel graphic hd then radeon give warning in and also of low and high 
> >performance not working
> 
> I have 2 cards in my laptop: Intel(R) HD Graphics 4000 + NVIDIA GeForce GT
> 630M
> and I get driver updates from my laptop manufacturer (samsung)
> 
> >so please don't change firefox graphic module in firefox 18 use same graphic module 
> >which firefox use in 17
> 
> The graphic output and everything else is a continuous development and we
> will of course not stop with that. We would have released Firefox1 8years
> ago and never released a new version if we would follow your advise.
> 
> That this happens on your system is very likely a driver bug. It works for
> excample on my system without issues.

hey dude why u always going rude

i not saying like firefox can't update it self

i just request that do devlopment 4 new graphics but add patch which stay supports on older graphics

and of-course its only request

bye

Comment 8

[Matthias Versen [:Matti]]

>hey dude why u always going rude
sorry i don't want to sound rude but i want to tell you the truth.
That's different from the support that always smiles and tells you lies like "we will think about this".

The problem is as it seems a simple bug in your graphic card driver. You have a workaround if you disable the hardware acceleration in Firefox.

There is something that we could do: blacklist the graphic card driver but that is the same as if you manually disable the acceleration.
We implemented this remote blocklist possibility only because we found too many bugs in the drivers.
- https://wiki.mozilla.org/Blocklisting/Blocked_Graphics_Drivers

It doesn't matter what you change in Firefox, you will always expose new bugs in the users systems and there is not much that we can do.

Comment 9

[Wayne Mery (:wsmwk)]

sahil,
Do you still see this issue when using a current version?

Comment 10

[Phoenix]

Resolved per whiteboard