Nightly updater on Linux unable to connect to the update server

RESOLVED WONTFIX

Status

()

Toolkit
Application Update
RESOLVED WONTFIX
6 years ago
5 years ago

People

(Reporter: kats, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

My nightly install of desktop FF on Linux doesn't seem to update. I'm using Linux Mint 12 ("Lisa") which came with a version of FF 8.0 that didn't self-update. Eventually I got around to installing nightly in the hopes that it would a better job of self-updating. Since FF 8.0 was installed in /usr/lib/firefox-8.0 with a symlink at /usr/bin/firefox, I unpacked the nightly tarball into /usr/lib/firefox-nightly (sudo required) and modified the symlink at /usr/bin/firefox to point to the new version. Starting firefox from the start menu now opens nightly.

I get notifications of new updates in nightly with the usual now/later dialog. When I select the option to update, it pops up a dialog with title "Software Update", subtitle "Downloading Nightly", and an indeterminate progress bar with the message "Conencting to the update server..." which never completes. It just sits there.

I can help debug this further if needed; let me know.
Could you try a fresh installation in a new directory to try to reproduce? Thanks
I did a fresh install into ~/Downloads/ and will update this bug once I get an update prompt, which probably won't be until Monday.
When I got in this morning the nightly install in ~/Downloads/ had self-updated and had the "Restart now/Restart later" dialog showing, so it seems to work as expected there. Is it expected behaviour that the updater doesn't work the same way when I install as root to /usr/lib?
Chances are the permissions are incorrect on the directory for which there have been bug reports of this type off and on. There is also bug 529748 to try to provide the ability to update on Linux in this situation (possibly by using sudo).

I'll leave this open for now and you can get support with setting the permissions at https://support.mozilla.org/ . Please comment in the bug when you do. Thanks
The only article on SUMO I found related to this was https://support.mozilla.org/en-US/kb/install-firefox-linux?esab=a&s=install+firefox+linux+for+all+users&r=0&as=s which explicitly doesn't cover installing to a common system folder (it basically says each user should have their own copy of FF). Do you have a pointer to an article that provides more information?

Also I still think it would be nice if the updater dialog provided a useful error message rather than spinning endlessly when trying to download the update.
Is there anything to do here, or should this bug just be closed WONTFIX?
Flags: needinfo?(robert.bugzilla)
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Flags: needinfo?(robert.bugzilla)
Resolution: --- → WONTFIX
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