819520 - support5.webapp.phx1 Apache errors

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: WebOps: Other, task)

Description

[Eric Ziegenhorn :ericz]

support5.webapp.phx1 was alerting because Apache was timing out.  There are a number of errors in error_log like:

[Fri Dec 07 12:48:58 2012] [error] [client 10.8.81.217] Script timed out before returning headers: kitsune.wsgi, referer: http://support.mozilla.org/es/home

Not sure if that's related.  I tried restarting Apache as that often clears up this kind of thing but the configuration is borked and it won't start:

$ sudo service httpd restart
Stopping httpd:                                            [  OK  ]
Starting httpd: Syntax error on line 16 of /etc/httpd/mozilla/domains/support-origin.cdn.mozilla.net.conf:
Invalid command 'php_admin_flag', perhaps misspelled or defined by a module not included in the server configuration
                                                           [FAILED]

Comment 1

[Chris Turra [:cturra]]

the apache config errors are the results of the work i had done on bug 805898. looks like i had missed these configurations :( i have committed the change to puppet and confirmed it has now resolved the issue.

...
--- /etc/httpd/mozilla/domains/support-origin.cdn.mozilla.net.conf	2012-10-26 12:10:16.795428966 -0700
+++ /tmp/puppet-file20121207-9849-1dqhjdd-0	2012-12-07 13:22:36.829600521 -0800
@@ -13,10 +13,9 @@
     </Directory>
 
     <Directory "/data/www/support.mozilla.org/kitsune/media/uploads">
-        php_admin_flag engine off
         SetHandler None
         AllowOverride None
-        AddType text/plain .html .htm .shtml .php .php3 .php4 .php5 .phtml .phtm .pl .py .cgi
+        AddType text/plain .html .htm .shtml .pl .py .cgi
     </Directory>
 
 </VirtualHost>

info: FileBucket adding {md5}170f9d78949460d1e4be41566250babb
info: /File[/etc/httpd/mozilla/domains/support-origin.cdn.mozilla.net.conf]: Filebucketed /etc/httpd/mozilla/domains/support-origin.cdn.mozilla.net.conf to main with sum 170f9d78949460d1e4be41566250babb
notice: /File[/etc/httpd/mozilla/domains/support-origin.cdn.mozilla.net.conf]/content: content changed '{md5}170f9d78949460d1e4be41566250babb' to '{md5}67df3edbe8ab68cb1687946fb6df7bfe'
info: etc-httpd: Scheduling refresh of Service[httpd]
notice: /Stage[main]/Webapp::Apache/Service[httpd]/ensure: ensure changed 'stopped' to 'running'
notice: /Stage[main]/Webapp::Apache/Service[httpd]: Triggered 'refresh' from 1 events
notice: Finished catalog run in 46.28 seconds


% curl -I http://support5.webapp.phx1.mozilla.com -H "Host: support.mozilla.org"
HTTP/1.1 302 FOUND
Date: Fri, 07 Dec 2012 21:23:53 GMT
Server: Apache
Vary: Accept-Language,X-Mobile,User-Agent
x-frame-options: DENY
X-Backend-Server: support5.webapp.phx1.mozilla.com
Location: http://support.mozilla.org/en-US/
Content-Type: text/html; charset=utf-8