820126 - google search returns blank page

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[rchubbard]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:10.0.9) Gecko/20100101 Firefox/10.0.9
Build ID: 20121011153109

Steps to reproduce:

I also performed an in-firefox upgrade from 17.0 to 17.0.1 on 12/9/2012 and am now getting a blank screen whenever I initiate a search from http://www.google.com - Yahoo search works fine. Google search from IE 8.0 works fine. Below is the Google URL when I search for "newark airport":

http://www.google.com/#hl=en&sugexp=les%3B&gs_nf=3&gs_rn=0&gs_ri=hp&cp=5&gs_id=5t&xhr=t&q=newark+airport&pf=p&tbo=d&output=search&sclient=psy-ab&oq=newar&gs_l=&pbx=1&bav=on.2,or.r_gc.r_pw.r_qf.&fp=36ad7c0967172426&bpcl=39650382&biw=1280&bih=581


I ran Spybot S&D, Malwarebytes and MS Security Essentials - all were clean, no problems.

Comment 1

[Alice0775 White]

Dupe Bug 819120 ?

Comment 2

[Manuela Muntean [Away]]

I can't reproduce this issue on the latest Nightly.

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20121217 Firefox/20.0
Build ID: 20121217030850

Could you please try the following :

1) try this with a clean profile: http://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

2) running in Safe mode: http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Comment 3

[rchubbard]

(In reply to Manuela Muntean from comment #2)
> I can't reproduce this issue on the latest Nightly.
> 
> User Agent: Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20121217 Firefox/20.0
> Build ID: 20121217030850
> 
> Could you please try the following :
> 
> 1) try this with a clean profile:
> http://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-
> firefox-profiles
> 
> 2) running in Safe mode:
> http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-
> mode

On 12/16/2012 I downloaded and ran CClean (clean all browser cache/history/etc, also used it to cleaned the registry). 
Google search using firefox 17.0.1 now works properly. 
That's all I did. I wish I knew the root cause but it seems that running CClean did help.