Facebook Chat Windows load very slowly on slow internet connections

RESOLVED WONTFIX

Status

()

Firefox
SocialAPI: Providers
RESOLVED WONTFIX
5 years ago
a year ago

People

(Reporter: Erdin Kacan, Unassigned, NeedInfo)

Tracking

19 Branch
x86_64
Windows 7
Points:
---

Firefox Tracking Flags

(platform-rel ?)

Details

(Whiteboard: [testday-20130301][platform-rel-Facebook])

Attachments

(1 attachment)

(Reporter)

Description

5 years ago
Created attachment 691803 [details]
Those screen can be seen at least 1 seconds each.

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20121212 Firefox/19.0
Build ID: 20121212042015

Steps to reproduce:

Opened any chat from "Facebook messenger for Firefox"


Actual results:

Chat window appeared with empty title and white filling and slowly loaded(part by part).


Expected results:

Chat window should have loaded instantly.

Normal chat window on Facebook loads instantly.

Updated

5 years ago
Component: Untriaged → SocialAPI: Providers
On my end, using the latest Nightly, the chat window is blank for maybe a second while the content loads. Since the content is provided over the web I would fully expect this to take some amount of time to load. I don't think "instant" loading is a reasonable expectation, in fact I think we should aim to achieve parity with the experience of loading the chat widget on Facebook's website.

Using the latest Nightly this is exactly what I experience (ie. loading time in the SocialAPI chat window is nearly indistinguishable from that of Facebook.com's chat widget).

Based on this, I'm resolving this bug WORKSFORME. Please reopen this bug if this remains dramatically slower for you using SocialAPI vs using the website with the latest Firefox Nightly.

Thank you
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → WORKSFORME
Whiteboard: [testday-20130301]
(Reporter)

Comment 2

5 years ago
(In reply to Anthony Hughes, Mozilla QA (:ashughes) from comment #1)
> On my end, using the latest Nightly, the chat window is blank for maybe a
> second while the content loads. Since the content is provided over the web I
> would fully expect this to take some amount of time to load. I don't think
> "instant" loading is a reasonable expectation, in fact I think we should aim
> to achieve parity with the experience of loading the chat widget on
> Facebook's website.
> 
> Using the latest Nightly this is exactly what I experience (ie. loading time
> in the SocialAPI chat window is nearly indistinguishable from that of
> Facebook.com's chat widget).
> 
> Based on this, I'm resolving this bug WORKSFORME. Please reopen this bug if
> this remains dramatically slower for you using SocialAPI vs using the
> website with the latest Firefox Nightly.
> 
> Thank you

My point of instantly not the content.My point of instantly means i should see the chat window UI fully loaded or at least a loading indicator while i am waiting for the real content to be loaded.

Short of the story user should not feel like the Firefox is slow.He/She should understand that he/she is waiting for internet.
Try it when you have slow connection you will see the slowness.
Status: RESOLVED → UNCONFIRMED
Resolution: WORKSFORME → ---
To clarify, you are seeing the window itself appear in a reasonable time, but the window is blank for an unreasonable time while the content loads, right?

If so, I think we'll move this to a "provider" issue - I don't think the chat window is so special it needs to have a custom "loading" UI provided by Firefox itself...
(Reporter)

Comment 4

5 years ago
The problem here is how firefox shows the ui.As it can be seen on screenshots ui loads part by part,which gives the feeling of slow Firefox performance.

It should load whole gui(chat window) at once.Then wait for content.
This is already flagged as a "provider" issue which I didn't notice before - sorry for the confusion.

I've updated the title to reflect that the speed of the internet connection makes a difference, and agree this should just remain open as a provider issue.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Summary: Facebook Chat Windows Loads very Slowly → Facebook Chat Windows load very slowly on slow internet connections
(In reply to Mark Hammond (:markh) from comment #5)
> I've updated the title to reflect that the speed of the internet connection
> makes a difference, and agree this should just remain open as a provider
> issue.

Thank you Mark, I agree with this assessment. 
Thank you @unique.ek for clarifying your user experience.
Whiteboard: [testday-20130301] → [testday-20130301][platform-rel-Facebook]

Updated

2 years ago
platform-rel: --- → ?

Updated

a year ago
Flags: needinfo?(Rezaghaderi1111)
Mass-closing bugs related to the Facebook Messenger SocialAPI integration.

Filter on "dust-off-my-shoulders"
Status: NEW → RESOLVED
Last Resolved: 5 years agoa year ago
Resolution: --- → WONTFIX
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