821367 - Popup falsely reports a problem with RealPlayer and downloads malware instead of solution

Status: RESOLVED DUPLICATE of bug 821373

(Firefox :: Untriaged, defect)

Description

[Bobbi]

User Agent: Mozilla/5.0 (compatible; MSIE 9.0; AOL 9.6; AOLBuild 4340.168; Windows NT 6.1; WOW64; Trident/5.0)

Steps to reproduce:

Using Firefox as browser


Actual results:

Occasionally, pop-ups appear suggesting that a problem has been detected with RealPlayer, and that user should update Real.  However, the install on that looked fishy, when some windows required a confirmation to load "snap.do" and "wajam".  I declined these, opting only to update Real.  However, it loaded snap.do and wajam onto my computer anyway!  I believe this is a scam, aimed at loading viruses.  I wasn't able to clear them off my laptop using Control Panel OR instructions I found on internet, but I WAS able to use System Restore to go back to before they were there.  Just wanted you to know that you should stop them.  (P.S. I read while researching whether this was a previously-reported issue, that I may have impeded future updates of Firefox because I ran the System Restore.  :(  Hope not.  ALSO, there is another annoying pop-up that I suspect is also malware, that comes up and suggests that your computer speed is slow.  You might want to look into that one too.


Expected results:

It should navigate to the targeted website, without the insidious malware pop-up.