825091 - Uppercase theta and epsilon characters are missing

Status: VERIFIED FIXED

(Firefox OS Graveyard :: General, defect)

Description

[Deepa Subramanian]

Attachment: Uppercase Spl Character for O

Environment : Unagi phone, v1.0 build ID 20121217070202

Set the keyboard to English, Portugese brazilian and Spanish. Install Keyboard app UI on the device. Select Input type "text" and hold on "O" for options to be displayed.

Repro steps:

1) Install Keyboard application UI from http://bit.ly/UgIMN4 on to the device
2) Click on the app "UI tests" from home screen
3) Select "Keyboard" test from the "UI tests" list
4) Click On the input type = text
5) Tap on Cap Button 
6) Hold on "O" 
7) Special characters are displayed

Expected:
 "O" displayed

Actual:
User able to see the spl characters for "O"

Comment 1

[Walter Chen[:ypwalter][:wachen]]

In addition to special characters of "O", special characters of "E" has issues too!

Comment 2

[Joe Cheng [:jcheng] (please needinfo)]

Triage: BB-, tracking-b2g18+ - polish

Comment 3

[Deepa Subramanian]

Bug on Letter "E" https://bugzilla.mozilla.org/show_bug.cgi?id=825059

Comment 5

[Deepa Subramanian]

Verified on Unagi device Build ID: 20130104070203
v1.o

Comment 6

[:Margaret Leibovic]

This is a problem with characters missing from the default font. Open this testcase in the browser to see the same problem:
http://people.mozilla.com/~mleibovic/test/chartest.html

This isn't a problem on desktop Firefox.

Comment 7

[amiller]

UCID: owd-2878
https://moztrap.mozilla.org/results/case/63428/

Comment 8

[Tony Chung [:tchung]]

setting blocking-b2g=tef? as these keyboards affect v1.0 market.

Comment 10

[Rudy Lu [:rudyl] (inactive after 2015/7/3)]

To fix this issue, what we need is: 
 1. Update MozTT font to include the missing symbols.

or
 2. Remove the symbols from the alternative char menu.

I have talked to Patryk about solution #1 in work week. 

Dear Patryk,

May I know if we could have any updates for the font files?
Thanks.

Comment 11

[Patryk Adamczyk [:patryk] UX]

I am going to take this bug, we're talking to font vendor now to expand the font to include GREEK

Comment 12

[Faramarz Rashed]

:patryk,
what's the ETA on this?

Comment 13

[Andrew Overholt [:overholt]]

Patryk told me this can be moved off the tef+ list.

Comment 14

[Kai-Chih Hu [:khu]]

Because shira should support more European languages, we shira+ this one.

Comment 15

[Joe Cheng [:jcheng] (please needinfo)]

:patryk, do you mind updating the latest on this bug? thanks

Comment 16

[Deepa Subramanian]

Not all the spl character for letters "O" and "E" are displayed. 

This issue is still found on Unagi device Build ID: 20130125070201 using the december 5th kernel v 1.0.0-Prerelease.
Special build for Test Run 3 [unagi only] - 1/25/13
Gecko:  http://hg.mozilla.org/releases/mozilla-b2g18/rev/94a2d6fcdfde
Gaia:   6369dbf33b622faf4b4d176fed30b77c5c319dfc
Test Suite Name: KEYBOARD
UCID: OWD-2684

Comment 17

[Joe Cheng [:jcheng] (please needinfo)]

Want to make sure everyone knows that Shira is targeting 2/15 code freeze. 
Shira+ bugs needs more attention for unassigned, needinfo?,  review?
Full regression test is planned on 2/6. Need to have shira+ bugs landed by the end of 2/5 to be covered in full regression testing. Thanks

Comment 18

[pallavi]

Build ID: 20130130070201
Kernel: Dec 5
Gecko  http://hg.mozilla.org/releases/mozilla-b2g18/rev/4593f3e765eb
Gaia   f7f5a0cd17e3d04308cc5850b254947e127122b9
Test suite:Keyboard
Ucid:2878

Some of the spl characters for  letter "O" are still missing

Comment 19

[pallavi]

In addition to the above comment:

Special characters are missing for both uppercase and lower case "O"

Comment 20

[Joe Cheng [:jcheng] (please needinfo)]

hi Patryk, please update the status once you have the time frame for the fix.
On comment 13, it moved off tef+ per your comment. I wonder what's the background on this? hope to understand that if we could live with this bug in TEF with English/Spanish/Portuguese, can we live with this bug with extra languages added in shira (below). Thanks 

Croatian (hr), Czech (cs), English (en-US), German (de), Hungarian (hu), Polish (pl), Romanian (ro)

Comment 21

[Patryk Adamczyk [:patryk] UX]

We are in the process of getting the further work to include Greek and Cyrillic approved by our legal/finance departments. We want to target v.1.1 for the fix. I will update the bug on the status once we have approvals.

Comment 22

[Joe Cheng [:jcheng] (please needinfo)]

Kev, it does not seem like this bug is possible to be fixed for v1.0.1. do you think this will be a 100% blocker for v1.0.1 target markets?

Comment 23

[Alex Keybl [:akeybl]]

We don't think this is a blocker, but we've reached out to l10n drivers to verify.

Comment 24

[Pascal Chevrel:pascalc (PTO until April 26)]

Is it only Ó and É or all accented letters are impacted?

If U or A are also wrong, this means we have bugs in the TEF version, because we have strings using them in Spanish:

http://transvision.mozfr.org/?sourcelocale=en-US&locale=es-ES&repo=gaia&search_type=strings&recherche=%C3%9A
http://transvision.mozfr.org/?sourcelocale=en-US&locale=es-ES&repo=gaia&search_type=strings&recherche=%C3%81

Comment 19 mentions that lowercase o is also impacted, this is a very common letter in Spanish words:
http://transvision.mozfr.org/?sourcelocale=en-US&locale=es-ES&repo=gaia&search_type=strings&recherche=%C3%B3

uppercase Ó is only used in one string in Spanish and uppercase É in one string in Portuguese.

For other locales mentioned, I can spot Ö in German:
http://transvision.mozfr.org/?sourcelocale=en-US&locale=de&repo=gaia&search_type=strings&recherche=%C3%96

Č is also common in Czech an other Slavic languages in case this accented uppercase letter is impacted too:
http://transvision.mozfr.org/?sourcelocale=en-US&locale=cs&repo=gaia&search_type=strings&recherche=%C4%8C

Comment 25

[Lukas Blakk [:lsblakk] use ?needinfo]

Since we have a shira deadline of Friday let's get this confirmed - QA can you respond to which characters are problems and also wait to hear from l10n drivers.

Comment 26

[Axel Hecht [:Pike]]

We did reply, both here and in email.

Comment 27

[Patryk Adamczyk [:patryk] UX]

(In reply to Pascal Chevrel:pascalc from comment #24)
This only affects uppercase theta and epsilon.

Comment 28

[cbarker]

Removing qawanted and needsmoreinfo as all the requested information has been given.

Comment 27 Patryk Adamczyk [:patryk] UX 2013-02-13 10:06:10 PST
This only affects uppercase theta and epsilon.

Comment 29

[Lukas Blakk [:lsblakk] use ?needinfo]

As we understand it then, this doesn't affect shira markets and we'll push leo? there may need to be another bug filed on removing affected locales from v1.0.1 altogether - Stas is that something you can do?

Comment 30

[Axel Hecht [:Pike]]

We're going to have a call with kev early next week to drill down on 1.0.1 state in terms of locale support.

At this point, neither I nor stas can make confirmative statements on which of our fonts support which code points.

Comment 31

[Dietrich Ayala (:dietrich)]

Blocking- for now. Once it's determined that this affects locales in markets we're shipping in, please renominate.

Comment 33

[Lukas Blakk [:lsblakk] use ?needinfo]

Mass edit to set tracking-b2g18+ for these UX bugs that were called out for v1.1

Comment 34

[Sarah Parsons]

This issue is reproducible on the Inari device.

Inari Build ID: 20130418070206
Kernel Date: Feb 21
http://hg.mozilla.org/releases/mozilla-b2g18_v1_0_1/rev/0c76ef5f8677
Gaia: 64d5096e1746bd4b08bc1bf69844d164ac961970

UCID: owd-2864
Link to failed test case:https://moztrap.mozilla.org/runtests/run/1105/env/316/?pagenumber=1&pagesize=100&sortfield=order&sortdirection=asc&filter-id=6451&filter-suite=253

Set the keyboard to English, Portugese brazilian and Spanish. Select Input type "text" and hold on "E" for options to be displayed.

Comment 35

[mdaniloff]

This issue is reproducible on the Leo device.

Leo Build ID: 20130610070206
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18/rev/8e3f39363c54
Gaia: ce3b99781d182ad550a325206990c249b0dbcf0e
Platform Version: 18.0

UCID: owd-2684
https://moztrap.mozilla.org/runtests/run/1475/env/314/?&pagenumber=1&pagesize=50&sortfield=order&sortdirection=asc&filter-id=6455&filter-suite=253

Set the keyboard to English, Portugese brazilian and Spanish. Select Input type "text" and hold on "O" for options to be displayed.

Comment 36

[Patryk Adamczyk [:patryk] UX]

Bug 897009 should fix this, Eric please verify.

Comment 37

[Eric Pang [:epang] UX]

Hi Deepa,  I want to verify that this is fixed but I'm not sure how to install the Keyboard Application UI.  I used the link but I'm not sure how to install it on the device.  Can you help?  Thanks!

Comment 38

[Rudy Lu [:rudyl] (inactive after 2015/7/3)]

Hi Eric,

You should be able to verify this issue by clicking on a normal input field, like in SMS message field or contacts app.
That UI Test app in Comment 0 is just a util. app that provides all different kinds of <input> element.

Please let me know if you have any questions.
Thanks.

Comment 39

[Eric Pang [:epang] UX]

Thanks Rudy!

Tested on device and appears to be fixed
Unagi phone, v1.1 build ID 2013090041201

Naoki, can I make this as verified fixed?

Comment 40

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

verified : 
Gaia   aa4180e9286d385fa6b62d236f30fb24cd8b93e9
SourceStamp 218d4334d29e
BuildID 20130909114657
Version 26.0a1
Buri

Comment 41

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

Note : Checked all the characters/keys for mojibake/missing characters.