826792 - [Google Analytics] Track KB votes in Google Analytics

Status: VERIFIED FIXED

(support.mozilla.org :: General, defect, P2)

Description

[Ibai Garcia [:ibai]]

We want to track the voting system in Google Analytics. In other words, we want to record the "Helpful" and "Unhelpful" votes so we can cross this data with other data that we collect in Google Analytics.

My recommendation is to use Event Tracking, by paring an event for each of these clicks. We need to trigger the following events whenever the button is clicked (i.e. using OnClick)

We want to differentiate the clicks on the votes of the sidebar and the ones in the bottom to understand the usage of each of them.

(forgive my PHP notation ;) )

SideBar - Helpful vote:
_gaq.push(['_trackEvent', 'Forum Votes', 'Sidebar - Helpful', $article_slug]);


SideBar - Not Helpful vote:
_gaq.push(['_trackEvent', 'Forum Votes', 'Sidebar - Not Helpful', $article_slug]);

Bottom - Helpful vote:
_gaq.push(['_trackEvent', 'Forum Votes', 'Bottom - Helpful', $article_slug]);


Bottom - Not Helpful vote:
_gaq.push(['_trackEvent', 'Forum Votes', 'Bottom - Not Helpful', $article_slug]);

As usual, more information can be found here:

https://developers.google.com/analytics/devguides/collection/gajs/eventTrackerGuide

Comment 1

[Ricky Rosario [:rrosario, :r1cky]]

After Bug 826787, this one should be easy -> 1pt

Comment 2

[Ricky Rosario [:rrosario, :r1cky]]

Falling to next sprint.

Comment 3

[Ricky Rosario [:rrosario, :r1cky]]

Here is what I went with for consistency with the other events already implemented:

     _trackEvent('Article Vote', 'sidebar - Helpful', 'download-and-install-firefox-android / en-US')
     _trackEvent('Article Vote', 'footer - Not Helpful', 'update-firefox-latest-version / pt-BR')
     _trackEvent('Article Vote', 'mobile - Helpful', 'superheroes-wanted / es')

Comment 4

[Ricky Rosario [:rrosario, :r1cky]]

Pull request:
https://github.com/mozilla/kitsune/pull/1123

Comment 5

[Ricky Rosario [:rrosario, :r1cky]]

Deployed to prod now:

https://github.com/mozilla/kitsune/commit/7cd4502f3df106504943c3b3c91581549b366d3f

Comment 6

[Ibai Garcia [:ibai]]

This is working as intended.