Add-ons causes crash on startup of Thunderbird v17.0.2

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
--
critical
RESOLVED INCOMPLETE
5 years ago
5 years ago

People

(Reporter: john.bester, Unassigned)

Tracking

({crash})

17 Branch
x86
Linux
crash

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

5 years ago
Created attachment 700305 [details]
Crash report from detail on crash dialog

User Agent: Mozilla/5.0 (X11; Linux i686) AppleWebKit/536.11 (KHTML, like Gecko) Ubuntu/12.04 Chromium/20.0.1132.47 Chrome/20.0.1132.47 Safari/536.11

Steps to reproduce:

I started thunderbird after applying Ubuntu updates. An error message appeared stating that a specific add-on caused a crash. I removed the add-on from .thunderbird/<acc>/extensions. The same happened, listing another add-on. After removing about 5 add-ons, I deleted all extensions. Now thunderbird started, but when I open Tools / Extensions, thunderbird crashed again.


Actual results:

Thunderbid crashed. A dialog stating that bug could be committed and Thunderbird restarted appeared, but this caused exactly the same dialog to appear and there is no way to determine whether or not the bug was filed.


Expected results:

Thunderbid should have deactivated the add-on that caused the problem and continued on to load the next add-on. (dialog displayed as it is currently) Also, when the user chooses to file the bug, there should have been a message stating that bug was successfully uploaded.
(Reporter)

Updated

5 years ago
Severity: normal → critical
Crash Signature: Add-ons: globalmenu%40ubuntu.com:3.6.4,edsintegration%40mozilla.com:0.5,lightningbutton%40rsjtdrjgfuzkfg.com:1.5.3,AutoResizeImage%40gmail.com:0.12.0,contacttabs%40janek.org:2.0,%7Bad7d8a66-253b-11dc-977c-000c29a3126e%7D:0.8.42 %7Ba62ef8ec-5fdc-40c&hellip;
Keywords: crash
Priority: -- → P1

Comment 1

5 years ago
please post your crash ID(s) per https://support.mozillamessaging.com/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Thanks


Add-ons: globalmenu%40ubuntu.com:3.6.4,edsintegration%40mozilla.com:0.5,lightningbutton%40rsjtdrjgfuzkfg.com:1.5.3,AutoResizeImage%40gmail.com:0.12.0,contacttabs%40janek.org:2.0,%7Bad7d8a66-253b-11dc-977c-000c29a3126e%7D:0.8.42,%7Ba62ef8ec-5fdc-40c2-873c-223b8a6925cc%7D:0.18,lookout%40aron.rubin:1.2.13,%7Bb4447f60-db9c-11da-a94d-0800200c9a66%7D:0.9.2,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:1.9,messagingmenu%40mozilla.com:0.8,attachmentoptions%40mozillamessaging.com:1.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:17.0.2
BuildID: 20130106012405
CrashTime: 1357817806
EMCheckCompatibility: true
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1357746360
Notes: OpenGL: NVIDIA Corporation -- GeForce GT 610/PCIe/SSE2 -- 4.2.0 NVIDIA 304.64 -- texture_from_pixmap

ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SecondsSinceLastCrash: 5947
StartupTime: 1357817804
Theme: classic/1.0
Throttleable: 1
Vendor: 
Version: 17.0.2

This report also contains technical information about the state of the application when it crashed.
Crash Signature: Add-ons: globalmenu%40ubuntu.com:3.6.4,edsintegration%40mozilla.com:0.5,lightningbutton%40rsjtdrjgfuzkfg.com:1.5.3,AutoResizeImage%40gmail.com:0.12.0,contacttabs%40janek.org:2.0,%7Bad7d8a66-253b-11dc-977c-000c29a3126e%7D:0.8.42 %7Ba62ef8ec-5fdc-40c&hellip;
Flags: needinfo?(john.bester)
Priority: P1 → --

Updated

5 years ago
Whiteboard: [closeme 2013-02-01]

Updated

5 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Flags: needinfo?(john.bester)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2013-02-01]
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