829022 - Thunderbird fails to (auto) update on Windows7

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[t03.anders0n]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build ID: 20130104151925

Steps to reproduce:

Hi,
Thunderbird fails to (auto) update on Windows7 (Pro). I'm using the 17.0 version but the problem appeared before (maybe from 16.0). 
I tried to restart without extensions, to run as administrator and to change the option for the update in Options -> Advanced -> "something like Use system service to install update" without result.

I'm behind a proxy and Firefox works ok


Actual results:

Thunderbird find an update (of 2.8 MB), starts to download it but fails immediately with a pop-up that say "Operazione non riuscita (motivo sconosciuto)" (tr: Failed (unknown reason))

Comment 1

[t03.anders0n]

Ok, I found a message in the "Error console" that said:

Data e ora: 10/01/2013 16:47:26
Errore: Cc['@mozilla.org/network/default-auth-prompt;1'] is undefined
File sorgente: resource:///components/nsUpdateService.js
Riga: 3255

So, I opened a internet windows in thunderbird, the News page in the help menù that opened the popup for proxy authentication. Then I tried to update and it works.

Comment 2

[Wayne Mery (:wsmwk)]

t03, Do you still see this issue when using a current version?

Comment 3

[Phoenix]

Resolved per whiteboard