Reported at https://support.mozilla.org/en-US/questions/946515 The Crash Id https://crash-stats.mozilla.com/report/index/5dd48a7c-2622-4a28-aa0e-92de12130111 I'm at a loss here, if need be we can try to reach out to the user.
Sounds like Mac font code. I see that :jfkthame and :jtd last edited gfxMacPlatformFontList.mm (which has the top frame in our code), can you guys help with that crash?
I think it should uninstall Samsung Kies.
Severity: normal → critical
Component: General → Graphics
Product: Firefox → Core
Summary: Startup crash [@ CheckMapCommon ] → Startup crash in CGFontEntry::GetFontRef @ CheckMapCommon
Hopefully Juan can take a look at this to reproduce next week. Given the number of impacted users (~3 right now), this doesn't seem to be a critical issue.
QA Contact: jbecerra
Looks to me like someone may have a corrupted font file installed. I didn't see any fonts in the installer package for Samsung Kies, so I'm not convinced that's the source (though uninstalling it would be an obvious diagnostic step to try). Also, the mention of ResourceFork stuff in some of the libFontParser frames makes me wonder if they have a really old (and potentially poor-quality) 3rd-party font file lying around; I don't think Apple uses resource-fork formats for any of their current fonts.
Last Friday I sent email to one of the users who was experiencing this problem asking him a few questions, but I have not heard back from him.
Sent mail to one of the users seeing this crash: https://crash-stats.mozilla.com/report/index/688c534b-98a3-4723-9c0a-8be7c2130110
I am not able to reproduce this issue on Mac OSX using FF 21.a1 (20130111030906) and latest nightly 27. Juan can we close this issue based on the following Soccoro report? https://crash-stats.mozilla.com/report/list?product=Firefox&query_search=signature&query_type=contains&reason_type=contains&date=2013-09-23&range_value=28&range_unit=days&hang_type=any&process_type=any&signature=CheckMapCommon
We have very few reports with this signature, but I don't know what the criteria is for closing these bugs. A few of the reports are seem to be running 23.0.1. Can we keep it open a while longer?
(In reply to juan becerra [:juanb] from comment #8) > Can we keep it open a while longer? I will continue to track this issue for a couple of beta 25 versions.
There were only two reports of this crash recently. I am closing this as incomplete since we have no leads. Please reopen if you can reproduce this crash.
Status: NEW → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → INCOMPLETE
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