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Firefox crashes when opening, recently tried to install version 18

RESOLVED WORKSFORME

Status

()

Firefox
Untriaged
--
critical
RESOLVED WORKSFORME
5 years ago
5 years ago

People

(Reporter: Heidi, Unassigned)

Tracking

({crash, stackwanted})

18 Branch
x86
Windows XP
crash, stackwanted
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

5 years ago
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20100101 Firefox/17.0
Build ID: 20121128204232

Steps to reproduce:

We recently tried to install new update, Firefox 18 I think.


Actual results:

Did not update, now Firefox crashes whenever we try to open anything.
Can run in safe mode.
http://crash-stats.mozilla.com/report/index/bp-a463411e-58ec-4f06-bf9e-fea4a2130123
Probably need help from https://support.mozilla.org/ to get more information to resolve this issue. Unfortunately the crash link you provided didn't get saved for some reason (or a typo maybe?).
Group: core-security

Comment 2

5 years ago
Please provide a valid crash ID from the about:crashes page.
Severity: normal → critical
Flags: needinfo?(vrgnmama)
Keywords: crash, stackwanted
Version: 17 Branch → 18 Branch

Comment 3

5 years ago
Also, could you do an anti-virus scan of your computer? Crashes on starting Firefox 18 seems to happen to a number of people with a particular piece of malware.
(Reporter)

Comment 4

5 years ago
Thank you for your help. Problem fixed.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Flags: needinfo?(vrgnmama)
Resolution: --- → WORKSFORME
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