User Agent: Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20100101 Firefox/17.0 Build ID: 20121128204232 Steps to reproduce: We recently tried to install new update, Firefox 18 I think. Actual results: Did not update, now Firefox crashes whenever we try to open anything. Can run in safe mode. http://crash-stats.mozilla.com/report/index/bp-a463411e-58ec-4f06-bf9e-fea4a2130123
Probably need help from https://support.mozilla.org/ to get more information to resolve this issue. Unfortunately the crash link you provided didn't get saved for some reason (or a typo maybe?).
Please provide a valid crash ID from the about:crashes page.
Also, could you do an anti-virus scan of your computer? Crashes on starting Firefox 18 seems to happen to a number of people with a particular piece of malware.
Thank you for your help. Problem fixed.