Closed
Bug 833875
Opened 11 years ago
Closed 11 years ago
Firefox crashes when opening, recently tried to install version 18
Categories
(Firefox :: Untriaged, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: vrgnmama, Unassigned)
Details
(Keywords: crash, stackwanted)
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:17.0) Gecko/20100101 Firefox/17.0 Build ID: 20121128204232 Steps to reproduce: We recently tried to install new update, Firefox 18 I think. Actual results: Did not update, now Firefox crashes whenever we try to open anything. Can run in safe mode. http://crash-stats.mozilla.com/report/index/bp-a463411e-58ec-4f06-bf9e-fea4a2130123
Comment 1•11 years ago
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Probably need help from https://support.mozilla.org/ to get more information to resolve this issue. Unfortunately the crash link you provided didn't get saved for some reason (or a typo maybe?).
Group: core-security
Comment 2•11 years ago
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Please provide a valid crash ID from the about:crashes page.
Severity: normal → critical
Flags: needinfo?(vrgnmama)
Keywords: crash,
stackwanted
Version: 17 Branch → 18 Branch
Comment 3•11 years ago
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Also, could you do an anti-virus scan of your computer? Crashes on starting Firefox 18 seems to happen to a number of people with a particular piece of malware.
Thank you for your help. Problem fixed.
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Flags: needinfo?(vrgnmama)
Resolution: --- → WORKSFORME
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Description
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