Closed
Bug 83488
Opened 23 years ago
Closed 23 years ago
Mozilla won't start after Office 2000 install
Categories
(SeaMonkey :: General, defect)
Tracking
(Not tracked)
VERIFIED
WORKSFORME
People
(Reporter: srt, Assigned: asa)
Details
From Bugzilla Helper: User-Agent: Mozilla/4.0 (compatible; MSIE 5.0; Windows NT; DigExt) BuildID: 20010505 (?) Post-installation of Office 2K on my Windows NT machine, Mozilla won't start. A look in the Task Manager shows a mozilla process hanging around but using no CPU. I was hoping there was some way to start Mozilla from the command line to produce verbose debugging output so that I could determine where the hang is occuring, but if so I can't find it. If someone will enlighten me, I'll be happy to try it. Reproducible: Didn't try Steps to Reproduce: 1. Install Mozilla 0.9 2. Install Office 2000 3.
Reporter | ||
Comment 1•23 years ago
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Some more info. I downloaded and installed the latest nightly build. That got a little farther when I started it -- I got to see the splash screen -- but eventually crashed and generated a talkback report. During startup I got a popup complaining of a missing entry point in xpcom.dll, but I don't know if that's related. After that I downloaded and reinstalled the 0.9 release, and it continues to fail as I originally described it. I'm going to try eliminating the entire directory and installing fresh to see if that has any affect.
Comment 2•23 years ago
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It looks to me you might have hit bug 53952 (fixed on 5/15) *and* a separate bug with the nightly build. The fact that you did not have the splash screen while now you have is a strong hint. Could you check this with another nightly build? Deleting the c:\Program Files\mozilla.org directory before you install the is really a good idea. Also, try to unload all the Office applets that start with the system (FastStart, the Office bar etc.) and than try to run Mozilla0.9. Same thing withnthe nightly.
Comment 3•23 years ago
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The problem with the missing entry point should be solved if you delete your mozilla/bin directory. Delte your old profile if you have more problems. (run "mozilla -profilemanager")
Reporter | ||
Comment 4•23 years ago
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Deleting my old profile fixed the problem. I guess it's still a bug, but it's good to have a work-around.
Comment 5•23 years ago
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Marking WORKSFORME as per comments.
Status: UNCONFIRMED → RESOLVED
Closed: 23 years ago
Resolution: --- → WORKSFORME
Updated•20 years ago
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Product: Browser → Seamonkey
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Description
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