Closed Bug 835754 Opened 13 years ago Closed 10 years ago

[Vista] Flash crash in F2005414273

Categories

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Product:
External Software Affecting Firefox Graveyard
Component:
Flash (Adobe)
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: scoobidiver, Unassigned)

Details

(Keywords: crash, Whiteboard: [Flash 11.6])

Crash Data

It first showed up with Flash 11.6.602.137. It happens only on Windows Vista like bug 832311. Frame Module Signature Source 0 FlashPlayerPlugin_11_6_602_146.exe F2005414273_____________________________________________________________________ F_47304747________________________________________________________________________________________________:1421 1 FlashPlayerPlugin_11_6_602_146.exe TargetGetFontCodePages F_47304747________________________________________________________________________________________________:802 2 FlashPlayerPlugin_11_6_602_146.exe F_319194701_____________________________________________________________________ F2000769701________________________________________________________________________________________________:86 3 NPSWF32_11_6_602_146.dll F_1425437664_____________________________________ F_1332161785_____________________________________________________:1606 4 NPSWF32_11_6_602_146.dll F1044127747_________________________________________________ F_1332161785_____________________________________________________:1321 5 NPSWF32_11_6_602_146.dll F1942300922_____________________________________________________________________ F1689140104__________________________________________:323 6 NPSWF32_11_6_602_146.dll F1080750531________________________________________________________ F_1055194967___________________________________________:10907 7 NPSWF32_11_6_602_146.dll F390588962________________________ F_1055194967___________________________________________:10954 8 NPSWF32_11_6_602_146.dll F1180883349_____________________ F_1055194967___________________________________________:10657 9 NPSWF32_11_6_602_146.dll F_720561543______________________ F_1055194967___________________________________________:4933 10 NPSWF32_11_6_602_146.dll F1534206267_____________________________________________ F_289735064____________________________________________________:772 11 NPSWF32_11_6_602_146.dll F582739053_____________________________________________________________________ F2031122401____________________________________________________________________________________:39522 12 NPSWF32_11_6_602_146.dll F_1343118381________________ F_1307870830__________________________________________:6209 13 NPSWF32_11_6_602_146.dll F809527713______________________________________________________________________ F2031122401____________________________________________________________________________________:38731 14 @0x4e1b39f More reports at: https://crash-stats.mozilla.com/report/list?signature=F2005414273____________________________________________________________________________________
It's #10 top Flash crasher across all Firefox versions and #2 without hangs.
Keywords: topcrash
I posted a link to this Vista Flash crash statistics in the adobe forum, where a staff member asks for details. http://forums.adobe.com/message/5097685#5097685
More than 10.000 reported crahes in 4 weeks. Will this ever be solved?
It's correlated to comctl32.dll (see http://www.geoffchappell.com/studies/windows/shell/comctl32/history/) loaded twice with two different versions: 200% (56/28) vs. 100% (21633/21583) comctl32.dll 18% (5/28) vs. 0% (7/21583) 5.82.6001.18523 82% (23/28) vs. 0% (64/21583) 5.82.6002.18305 18% (5/28) vs. 1% (228/21583) 6.10.6001.18523 82% (23/28) vs. 6% (1309/21583) 6.10.6002.18305 No other crashes have that behavior. It's usually a ratio between 1.05 and 1.8. Softskiller, try to update from IE 8 to IE 9 in order to have one version.
@Scoobidiver - FWIW, when I restrict this view to NPSWF32_11_7_700_146.dll, all reports have the same install time, indicating that it's probably the same person. When I look at NPSWF32_11_7_700_141.dll for the same period, the same person is 6/9 reports, with two other unique users with the remainder. This also hints at some kind of bad system state. It would be very interesting to know if normalizing comctl32.dll resolves this.
Also, the obfuscated symbols above and below TargetGetFontCodePages don't resolve to valid symbols in any of the reports for 11.7.700.146 or 11.7.700.141, and I see a bunch of raw addresses in the stack. They may just be corrupted. I can't glean anything very useful here. Is there by any chance a strong correlation to a particular system language?
(In reply to Jeromie Clark from comment #5) > When I look at NPSWF32_11_7_700_141.dll for the same period, the same person is 6/9 > reports, with two other unique users with the remainder. It's indeed low in Flash 11.7.700.141 (#38 - 0.3%) but high in Flash 11.6.602.180 (#13 - 0.8%) so if you haven't fixed it, the difference in ranking might be due to the Release and Beta population breakdown. (In reply to Jeromie Clark from comment #6) > Is there by any chance a strong correlation to a particular system language? There is not based on Winsock LSP of crash reports (English, French, German, Polish...).
Weird, okay. I think we have a legal agreement that lets me share symbols at this point with some folks on Benjamin's team (it's close to complete, if not). If anyone named on the agreement wants to take a look, have them reach out and I'll hook it up.
It's #35 Flash crash in 11.7.700.224.
Keywords: topcrash
I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.
Status: NEW → RESOLVED
Closed: 10 years ago
Resolution: --- → INCOMPLETE
Version and milestone values are being reset to defaults as part of product refactoring.
Version: 11.x → unspecified
Product: External Software Affecting Firefox → External Software Affecting Firefox Graveyard
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