Need a way to know that mobile data connection isn't working

RESOLVED WONTFIX

Status

RESOLVED WONTFIX
6 years ago
3 years ago

People

(Reporter: martijn.martijn, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

6 years ago
Follow-up from bug 839076.

Under Cellular & Data, I had the Data connection option checked.

Therefore, I assumed that mobile data connection was working. It turned out, it wasn't, I was using the wrong mobile provider for that.
When a mobile data connection is there, a "H" appears on the top right statusbar.
But I didn't know that!

I think the Data connection checkbox shouldn't be checked or a warning should be displayed that the mobile data connection isn't work, when that option is checked.
Because now, I'm to be believed that the mobile data connection is working, while it isn't. Totally confusing!
I agree the usefulness of this feature, however I don't remember seeing any prior art.

UX should probably the best person to respond this kind of feature suggestion.
Flags: needinfo?(lco)
ni UX
Flags: needinfo?(thsieh)
More context: we should treat device that Not connected(Offline)/No SIM card more seriously
(In reply to Martijn Wargers [:mwargers] (QA) from comment #0)
> Follow-up from bug 839076.
> 
> Under Cellular & Data, I had the Data connection option checked.
> 
> Therefore, I assumed that mobile data connection was working. It turned out,
> it wasn't, I was using the wrong mobile provider for that.
> When a mobile data connection is there, a "H" appears on the top right
> statusbar.
> But I didn't know that!
> 
> I think the Data connection checkbox shouldn't be checked or a warning
> should be displayed that the mobile data connection isn't work, when that
> option is checked.
> Because now, I'm to be believed that the mobile data connection is working,
> while it isn't. Totally confusing!

Can't understand the specific reason of using wrong mobile provider. But I assume that there may be some use cases, which cause by wrong settings, make the data connection not available permanently. e.g. using 2G SIM card, using wrong APN....

In those situations, Data connection shall be grey-out.
Flags: needinfo?(thsieh)
Flags: needinfo?(lco.mozilla)
(Reporter)

Comment 5

3 years ago
Marking WONFTIX, sorry for the bug spam. If somebody still wants to work on this, please open a new bug.
Status: NEW → RESOLVED
Last Resolved: 3 years ago
Resolution: --- → WONTFIX
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