Closed
Bug 839789
Opened 11 years ago
Closed 3 years ago
crash in npK7SRNPExt @ CalculateUTF8Length::write with K7 Security
Categories
(Firefox :: General, defect)
Tracking
()
RESOLVED
INVALID
Tracking | Status | |
---|---|---|
firefox42 | --- | affected |
People
(Reporter: piperpiper2, Unassigned)
Details
(Keywords: crash)
Crash Data
Mozilla Crash Reports Product: Report: Advanced Search Firefox 18.0.2 Crash Report [@ CalculateUTF8Length::write(char const*, unsigned int) ] Search Mozilla Support for Help ID: 1d485d32-4b4a-45e3-b995-80a5b2130209 Signature: CalculateUTF8Length::write(char const*, unsigned int) Details Modules Raw Dump Extensions Comments Correlations Signature CalculateUTF8Length::write(char const*, unsigned int) More Reports Search UUID 1d485d32-4b4a-45e3-b995-80a5b2130209 Date Processed 2013-02-09 16:11:22 Uptime 70 Last Crash 8.9 minutes before submission Install Age 3.7 days since version was first installed. Install Time 2013-02-05 22:56:58 Product Firefox Version 18.0.2 Build ID 20130201065344 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 15 model 47 stepping 0 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0 User Comments App Notes AdapterVendorID: 0x1002, AdapterDeviceID: 0x954f, AdapterSubsysID: 24621682, AdapterDriverVersion: 8.782.1.0 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes sp- processor03.phx1.mozilla.com_24427:2008; Priority Job EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot% \system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot% \system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{AB7AD661-E39E-4709-A430- 68F433CC6C11}] SEQPACKET 1 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{AB7AD661-E39E-4709-A430- 68F433CC6C11}] DATAGRAM 1 : 2 : 2 : %SystemRoot% \system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9A80D6F5-36F9-4BAC-9649- B8BED561F100}] SEQPACKET 0 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9A80D6F5-36F9-4BAC-9649- B8BED561F100}] DATAGRAM 0 : 2 : 2 : %SystemRoot% \system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AB7AD661-E39E-4709-A430- 68F433CC6C11}] SEQPACKET 2 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AB7AD661-E39E-4709-A430- 68F433CC6C11}] DATAGRAM 2 : 2 : 2 : %SystemRoot% \system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AEA404ED-4E65-42D0-A616- BB19FE79A397}] SEQPACKET 3 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AEA404ED-4E65-42D0-A616- BB19FE79A397}] DATAGRAM 3 : 2 : 2 : %SystemRoot% \system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3FE9DEE5-E4B0-474B-AFA8- FABC561F6E1A}] SEQPACKET 4 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3FE9DEE5-E4B0-474B-AFA8- FABC561F6E1A}] DATAGRAM 4 : 2 : 2 : %SystemRoot% \system32\mswsock.dll Adapter Vendor ID 0x1002 Adapter Device ID 0x954f Total Virtual Memory 2147352576 Available Virtual Memory 1580900352 System Memory Use Percentage 52 Available Page File 2821394432 Available Physical Memory 1014382592 Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit Crashing Thread Frame Module Signature Source 0 xul.dll CalculateUTF8Length::write obj- firefox/dist/include/nsUTF8Utils.h:360 1 xul.dll AppendUTF8toUTF16 xpcom/string/src/nsReadableUtils.cpp:184 2 xul.dll NS_ConvertUTF8toUTF16::NS_ConvertUTF8toUTF16 obj- firefox/dist/include/nsString.h:153 3 npK7SRNPExt.dll npK7SRNPExt.dll@0x5de0 Show/hide other threads Mozilla Crash Reports - Powered by Socorro - All dates are UTC Server Status Project Info Source Code Breakpad Wiki Privacy Policy Log In getyhis when i usse any page that need user name and password
Comment 1•11 years ago
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(In reply to ray from comment #0) > 3 npK7SRNPExt.dll npK7SRNPExt.dll@0x5de0 It's caused by K7 Security so nothing Mozilla can do. Make sure it's up-to-date. If it is, try to disable its extensions. Notice that for a crash bug you only need to provide the crash ID like bp-1d485d32-4b4a-45e3-b995-80a5b2130209.
Severity: normal → critical
Status: UNCONFIRMED → NEW
Crash Signature: [@ CalculateUTF8Length::write(char const*, unsigned int)]
Ever confirmed: true
Keywords: crash
Summary: Firefox 18.0.2 Crash Report [@ CalculateUTF8Length::write(char const*, unsigned int) ] → crash in npK7SRNPExt @ CalculateUTF8Length::write with K7 Security
Version: unspecified → 18 Branch
ok thanks do i get with k7 computer av to see if fix in place thank orry so bad spelling im autic person thank
Updated•9 years ago
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Crash Signature: [@ CalculateUTF8Length::write(char const*, unsigned int)] → [@ CalculateUTF8Length::write(char const*, unsigned int)]
[@ CalculateUTF8Length::write]
Comment 3•9 years ago
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Seen the [@ CalculateUTF8Length::write ] crash signature while testing flash games with Firefox 42.0RC build1 under Win 7 64-bit. Crash stats: https://crash-stats.mozilla.com/report/index/bp-2c850328-709a-47e7-b96d-e63a92151027 https://crash-stats.mozilla.com/report/index/bp-1441fb14-e8c5-429f-96d9-200ef2151027 https://crash-stats.mozilla.com/report/index/bp-bb04a260-b083-4d76-9b84-f7c802151027 https://crash-stats.mozilla.com/report/index/bp-6be891f6-d421-41ae-9f55-a51762151027 With Firefox 42 beta 9 and older versions, Firefox freezes and is unusable. Flash samples: http://www.addictinggames.com/zombie-games/zombacalypse-game.jsp http://www.addictinggames.com/action-games/defend-the-castle-game.jsp Could also be related to bug 1217844. Graphics Adapter Description Intel(R) HD Graphics Adapter Drivers igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM Unknown Asynchronous Pan/Zoom none Device ID 0x0152 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.16440) Driver Date 10-31-2013 Driver Version 10.18.10.3345 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 00000000 Supports Hardware H264 Decoding true Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote true AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0
status-firefox42:
--- → affected
Comment 4•3 years ago
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no crashes newer than version 60 https://crash-stats.mozilla.org/signature/?signature=CalculateUTF8Length%3A%3Awrite&date=%3E%3D2020-06-05T13%3A56%3A00.000Z&date=%3C2020-12-05T13%3A56%3A00.000Z
Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → INVALID
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Description
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