crash in npK7SRNPExt @ CalculateUTF8Length::write with K7 Security

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Unassigned

Status

()

Firefox
General
--
critical
5 years ago
3 years ago

People

(Reporter: ray, Unassigned)

Tracking

({crash})

18 Branch
x86
Windows 7
crash
Points:
---

Firefox Tracking Flags

(firefox42 affected)

Details

(crash signature)

(Reporter)

Description

5 years ago
Mozilla Crash Reports

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Firefox 18.0.2 Crash Report [@ CalculateUTF8Length::write(char 

const*, unsigned int) ]
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ID: 1d485d32-4b4a-45e3-b995-80a5b2130209
Signature: CalculateUTF8Length::write(char const*, unsigned int)

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Signature 	CalculateUTF8Length::write(char const*, unsigned 

int) More Reports Search
UUID	1d485d32-4b4a-45e3-b995-80a5b2130209
Date Processed	2013-02-09 16:11:22
Uptime	70
Last Crash	8.9 minutes before submission
Install Age	3.7 days since version was first installed.
Install Time	2013-02-05 22:56:58
Product	Firefox
Version	18.0.2
Build ID	20130201065344
Release Channel	release
OS	Windows NT
OS Version	6.1.7601 Service Pack 1
Build Architecture	x86
Build Architecture Info	AuthenticAMD family 15 model 47 stepping 0
Crash Reason	EXCEPTION_ACCESS_VIOLATION_READ
Crash Address	0x0
User Comments	
App Notes 	

AdapterVendorID: 0x1002, AdapterDeviceID: 0x954f, AdapterSubsysID: 

24621682, AdapterDriverVersion: 8.782.1.0

D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ 

Processor Notes 	sp-

processor03.phx1.mozilla.com_24427:2008; Priority Job
EMCheckCompatibility	True
Winsock LSP	

MSAFD Tcpip [TCP/IP] : 2 : 1 :  
 MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IP] : 2 : 3 :  
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%

\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%

\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{AB7AD661-E39E-4709-A430-

68F433CC6C11}] SEQPACKET 1 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip_{AB7AD661-E39E-4709-A430-

68F433CC6C11}] DATAGRAM 1 : 2 : 2 : %SystemRoot%

\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9A80D6F5-36F9-4BAC-9649-

B8BED561F100}] SEQPACKET 0 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9A80D6F5-36F9-4BAC-9649-

B8BED561F100}] DATAGRAM 0 : 2 : 2 : %SystemRoot%

\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AB7AD661-E39E-4709-A430-

68F433CC6C11}] SEQPACKET 2 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AB7AD661-E39E-4709-A430-

68F433CC6C11}] DATAGRAM 2 : 2 : 2 : %SystemRoot%

\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AEA404ED-4E65-42D0-A616-

BB19FE79A397}] SEQPACKET 3 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AEA404ED-4E65-42D0-A616-

BB19FE79A397}] DATAGRAM 3 : 2 : 2 : %SystemRoot%

\system32\mswsock.dll 
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3FE9DEE5-E4B0-474B-AFA8-

FABC561F6E1A}] SEQPACKET 4 : 2 : 5 :  
 MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3FE9DEE5-E4B0-474B-AFA8-

FABC561F6E1A}] DATAGRAM 4 : 2 : 2 : %SystemRoot%

\system32\mswsock.dll

Adapter Vendor ID	0x1002
Adapter Device ID	0x954f
Total Virtual Memory	2147352576
Available Virtual Memory	1580900352
System Memory Use Percentage	52
Available Page File	2821394432
Available Physical Memory	1014382592

Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit
Crashing Thread
Frame 	Module 	Signature 	Source
0 	xul.dll 	CalculateUTF8Length::write 	obj-

firefox/dist/include/nsUTF8Utils.h:360
1 	xul.dll 	AppendUTF8toUTF16 	

xpcom/string/src/nsReadableUtils.cpp:184
2 	xul.dll 	

NS_ConvertUTF8toUTF16::NS_ConvertUTF8toUTF16 	obj-

firefox/dist/include/nsString.h:153
3 	npK7SRNPExt.dll 	npK7SRNPExt.dll@0x5de0 	

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getyhis when i usse any page that need user name and password

Comment 1

5 years ago
(In reply to ray from comment #0)
> 3 	npK7SRNPExt.dll 	npK7SRNPExt.dll@0x5de0 	
It's caused by K7 Security so nothing Mozilla can do. Make sure it's up-to-date. If it is, try to disable its extensions.

Notice that for a crash bug you only need to provide the crash ID like bp-1d485d32-4b4a-45e3-b995-80a5b2130209.
Severity: normal → critical
Status: UNCONFIRMED → NEW
Crash Signature: [@ CalculateUTF8Length::write(char const*, unsigned int)]
Ever confirmed: true
Keywords: crash
Summary: Firefox 18.0.2 Crash Report [@ CalculateUTF8Length::write(char const*, unsigned int) ] → crash in npK7SRNPExt @ CalculateUTF8Length::write with K7 Security
Version: unspecified → 18 Branch
(Reporter)

Comment 2

5 years ago
ok thanks do i get with k7 computer av to see if fix in place thank orry so bad spelling im autic person thank

Updated

3 years ago
Crash Signature: [@ CalculateUTF8Length::write(char const*, unsigned int)] → [@ CalculateUTF8Length::write(char const*, unsigned int)] [@ CalculateUTF8Length::write]
Seen the [@ CalculateUTF8Length::write ] crash signature while testing flash games with Firefox 42.0RC build1 under Win 7 64-bit. Crash stats:
https://crash-stats.mozilla.com/report/index/bp-2c850328-709a-47e7-b96d-e63a92151027
https://crash-stats.mozilla.com/report/index/bp-1441fb14-e8c5-429f-96d9-200ef2151027
https://crash-stats.mozilla.com/report/index/bp-bb04a260-b083-4d76-9b84-f7c802151027
https://crash-stats.mozilla.com/report/index/bp-6be891f6-d421-41ae-9f55-a51762151027

With Firefox 42 beta 9 and older versions, Firefox freezes and is unusable. 
Flash samples: http://www.addictinggames.com/zombie-games/zombacalypse-game.jsp
http://www.addictinggames.com/action-games/defend-the-castle-game.jsp

Could also be related to bug 1217844.

Graphics
Adapter Description	Intel(R) HD Graphics
Adapter Drivers	igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM	Unknown
Asynchronous Pan/Zoom	none
Device ID	0x0152
Direct2D Enabled	true
DirectWrite Enabled	true (6.2.9200.16440)
Driver Date	10-31-2013
Driver Version	10.18.10.3345
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 11 (OMTC)
Subsys ID	00000000
Supports Hardware H264 Decoding	true
Vendor ID	0x8086
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0
status-firefox42: --- → affected
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