Closed Bug 839965 Opened 13 years ago Closed 8 years ago

"FireFox sync server maintenance is underway" for a very long time

Categories

(Firefox :: Sync, defect)

Product:
Firefox
Component:
Sync
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: kimbo-persona, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0 Build ID: 20130201065344 Steps to reproduce: Tried to do "Tools > Sync Now" several times throughout the day. Actual results: Error message: Sync encountered an error while syncing: FireFox sync server maintenance is underway, syncing will resume automatically. Sync will automatically retry this action. The last entry in about:sync-log shows: 1360567930854 Sync.Service DEBUG Exception: Login failed: error.sync.reason.serverMaintenance No traceback available 1360567930854 Sync.Service DEBUG Not syncing: login returned false. 1360567930855 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1360567941790 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1360567944111 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1360567945810 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1360567960068 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1360567962859 Sync.ErrorHandler DEBUG Beginning user-triggered sync. 1360567962860 Sync.Service DEBUG User-Agent: Firefox/18.0.2 FxSync/1.20.0.20130201065344. 1360567962860 Sync.Service INFO Starting sync at 2013-02-11 00:32:42 1360567962860 Sync.Service DEBUG In sync: should login. 1360567962861 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1360567962861 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1360567962861 Sync.Service INFO Logging in user trqaujtbewnfxbplac6gvngh73aq76bc 1360567962861 Sync.Service DEBUG Caching URLs under storage user base: https://phx-sync302.services.mozilla.com/1.1/trqaujtbewnfxbplac6gvngh73aq76bc/ 1360567963134 Sync.Resource DEBUG mesg: GET fail 503 https://phx-sync302.services.mozilla.com/1.1/trqaujtbewnfxbplac6gvngh73aq76bc/info/collections 1360567963134 Sync.Resource DEBUG GET fail 503 https://phx-sync302.services.mozilla.com/1.1/trqaujtbewnfxbplac6gvngh73aq76bc/info/collections 1360567963134 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => error.login.reason.server 1360567963134 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1360567963134 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1360567963134 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1360567963135 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1360567963136 Sync.SyncScheduler DEBUG Next sync in 86400000 ms. If I access that Sync URL directly, I get: "server issue: database is not healthy" Expected results: My Sync should have completed.
We've done a lot of work on Sync server reliability over the last few years. Please reopen if you still see issues.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → WORKSFORME
Component: Firefox Sync: Backend → Sync
Product: Cloud Services → Firefox

Having same issues with the exact same error log.

Using:
- Firefox : 70.0.1
- User Agent : Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:70.0) Gecko/20100101 Firefox/70.0
- OS : Linux 5.0.0-32-generic

Please suggest some solution.

Flags: needinfo?(markh)

(In reply to ghauri.mubeen from comment #2)

Having same issues with the exact same error log.

It will not be the exact log - the machine name will be different at the very least. Please paste the log lines with the error messages.

Flags: needinfo?(markh)
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