Since the update to version 18.## regular crashes, windows 8 pro




6 years ago
6 years ago


(Reporter: colinjford64, Unassigned)


({crash, stackwanted})

18 Branch
Windows 8
crash, stackwanted

Firefox Tracking Flags

(Not tracked)




6 years ago
User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build ID: 20130201065344

Steps to reproduce:

I have tried disabling all add-ons and extensions

Actual results:

Apart from the frame of the window(with the top bar showing FireFox) the screen goes black and then crashes, I have submitted crash reports every time this has happened. I started happening when the updates to FireFox 18.## where installed. 

Expected results:

Should of been Stable

Comment 1

6 years ago
Please provide a stack trace (see
Does it happen in Safe Mode (see
Severity: normal → critical
Flags: needinfo?(colinjford64)
Keywords: crash, stackwanted
Hardware: x86_64 → x86

Comment 3

6 years ago
Those crash reports have an empty crash signature so we don't know where Firefox crashes but it's likely an out-of-memory crash caused by one of your extensions. It might be also a driver crash as your screen goes black.

(In reply to from comment #2)
> This crash does sometimes happen in Safe Mode as well.
Does it crash less often?
Can you provide the matching crash ID to see whether it's a different issue?
Flags: needinfo?(colinjford64)

Comment 4

6 years ago
OK sorry I have not got back to you before, one thing and another stacking up. Do not understand how why the crash reports were blank. I did nothing for a few days as no mater what I did FireFox would crash every 3-4 mins. I ended up using another browser. However, since the update to version 19.0 I have had NO problems at all. I have all my extensions and add-ons running and have not had one crash. I can only guess that either one add-on was incompatible with version 18.##. 
So thanks for trying to help me out, but now everything is fine.

Last Resolved: 6 years ago
Flags: needinfo?(colinjford64)
Resolution: --- → WORKSFORME
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