User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0 Build ID: 20130201065344 Steps to reproduce: I have tried disabling all add-ons and extensions Actual results: Apart from the frame of the window(with the top bar showing FireFox) the screen goes black and then crashes, I have submitted crash reports every time this has happened. I started happening when the updates to FireFox 18.## where installed. Expected results: Should of been Stable
Please provide a stack trace (see https://developer.mozilla.org/docs/How_to_get_a_stacktrace_for_a_bug_report) Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?
Severity: normal → critical
Keywords: crash, stackwanted
Hardware: x86_64 → x86
http://crash-stats.mozilla.com/report/index/bp-3f9aa838-b954-4611-8bae-a67b32130212 http://crash-stats.mozilla.com/report/index/bp-052e38bf-0076-45b4-86b6-4f03d2130211 http://crash-stats.mozilla.com/report/index/bp-3d7d04ea-43de-4edb-bc96-624892130209 This crash does sometimes happen in Safe Mode as well.
Those crash reports have an empty crash signature so we don't know where Firefox crashes but it's likely an out-of-memory crash caused by one of your extensions. It might be also a driver crash as your screen goes black. (In reply to firstname.lastname@example.org from comment #2) > This crash does sometimes happen in Safe Mode as well. Does it crash less often? Can you provide the matching crash ID to see whether it's a different issue?
OK sorry I have not got back to you before, one thing and another stacking up. Do not understand how why the crash reports were blank. I did nothing for a few days as no mater what I did FireFox would crash every 3-4 mins. I ended up using another browser. However, since the update to version 19.0 I have had NO problems at all. I have all my extensions and add-ons running and have not had one crash. I can only guess that either one add-on was incompatible with version 18.##. So thanks for trying to help me out, but now everything is fine. Regards Colin
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → WORKSFORME
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