842572 - version 18 often cannot open gmail, deleting cookies works, but I must delete them every day, as the problem returns often

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[danielnewman125]

User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; .NET4.0C)

Steps to reproduce:

Gmail fails to open with Firefox V 18.0.2.  Deleting cookies and history corrects problem, but the problem returns, and I must delete cookies every day.
IE works fine with Gmail every time
Firefox V 17 never had this problem


Actual results:

gmail fails to open


Expected results:

gmail should open

Comment 1

[Loic]

Switch to another profile and import your essential data: http://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

As it's probably a support request, you should use the official support board (see https://support.mozilla.org/en-US/questions) which is more appropriate than Bugzilla.

Comment 2

[Ioana (away)]

To create a new profile with your old data, you can also use the Firefox Reset feature: http://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

For support, please go to https://support.mozilla.org/en-US/questions if you still have this problem after resetting Firefox.