Closed Bug 843484 Opened 12 years ago Closed 12 years ago

Firefox crashes with AVG SiteSafety plugin

Categories

(Firefox :: Extension Compatibility, defect)

Product:
Firefox
Component:
Extension Compatibility
Version:
18 Branch
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: brianbaihaki, Unassigned)

Details

(Keywords: crash)

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0 Build ID: 20130201065344
Thanks for the feedback but your bug report is too vague. We need steps to reproduce if possible and crash reports (type about:crashes). Without that, this bug will be closed as incomplete.
Flags: needinfo?(brianbaihaki)
Severity: normal → critical
Keywords: crash, stackwanted
OS|Windows NT|6.1.7601 Service Pack 1 CPU|x86|GenuineIntel family 6 model 37 stepping 5|4 Crash|EXCEPTION_ACCESS_VIOLATION_READ|0xd4|6 Module|StartMenuXHook32.dll|4.0.0.0|StartMenuXHook32.pdb|50C46E53847640068FFB67C975B4A0C81|0x00300000|0x00317fff|0 Module|plugin-container.exe|18.0.1.4764|plugin-container.pdb|42977650B0E941858627B1C92185AA432|0x00fd0000|0x00fd5fff|1 Module|mgAdaptersProxy.dll|3.7.0.7|||0x10000000|0x10009fff|0 Module|xul.dll|18.0.1.4764|xul.pdb|1E4AE4211F4449918F8863D4417572F72|0x5d210000|0x5e475fff|0 Module|AcGenral.dll|6.1.7601.17514|AcGenral.pdb|2BA06A8AF8294AD78BED2929B799D0FE2|0x5e480000|0x5e697fff|0 Module|mozjs.dll||mozjs.pdb|93ED3A5743894305AC0FCE302EBAC73C2|0x601d0000|0x604b7fff|0 Module|gkmedias.dll|18.0.1.4764|gkmedias.pdb|8D6484251B98487E850058E1ABDD4F9B2|0x62f70000|0x6324efff|0 Module|npsitesafety.dll|12.0.0.0|npsitesafety.pdb|2C0342CF525E4708BD9932041B45D0691|0x638b0000|0x638d8fff|0 Module|mozsqlite3.dll|3.7.14.1|mozsqlite3.pdb|A2BE5A7D431D4CD79D992F64CD02A0792|0x638e0000|0x639a8fff|0 Module|msdmo.dll|6.6.7601.17514|msdmo.pdb|7E91458399E34CF99F0C993D9128BB301|0x664a0000|0x664aafff|0 Module|nss3.dll|3.14.1.0|nss3.pdb|31F1E51251F242209272D0567B8681031|0x67be0000|0x67c7efff|0 Module|msvcp100.dll|10.0.30319.1|msvcp100.i386.pdb|CE550582BFCA474A8321ECC0CE61C54C1|0x67c80000|0x67ce8fff|0 Module|msvcr100.dll|10.0.30319.1|msvcr100.i386.pdb|B74A49314FD64956BAF50772F83598012|0x67cf0000|0x67dadfff|0 Module|SiteSafety.dll||SiteSafety.pdb|28A6F8344BAE4B9B863E150F10A7F8791|0x69320000|0x69341fff|0 Module|msacm32.dll|6.1.7600.16385|msacm32.pdb|3D318D5E38C54502B64578F0710A510F2|0x6d380000|0x6d393fff|0 Module|AudioSes.dll|6.1.7601.17514|AudioSes.pdb|A88FCF91944949A8A1863D1592BB2FD12|0x6d3a0000|0x6d3d5fff|0 Module|msvcp90.dll|9.0.30729.6161|msvcp90.i386.pdb|A23D796E66BB430B891568A6EF0C750C1|0x6e9e0000|0x6ea6dfff|0 Module|msimg32.dll|6.1.7600.16385|msimg32.pdb|13C89B70614E4E7FB1C677D443D15D182|0x70950000|0x70954fff|0 Module|ssl3.dll|3.14.1.0|ssl3.pdb|5FC1001DE9104B608AA97D21A13685FA2|0x712b0000|0x712d7fff|0 Module|smime3.dll|3.14.1.0|smime3.pdb|662F0EDB22374E768DE1AF0E288BF0BB1|0x712e0000|0x712f8fff|0 Module|wsock32.dll|6.1.7600.16385|wsock32.pdb|0AAE6683A7F540DFB265DCD12B7BD0FB2|0x72450000|0x72456fff|0 Module|winmm.dll|6.1.7601.17514|winmm.pdb|7AFD98FCAAD34F6B8B31A4667C4E2BFC2|0x73190000|0x731c1fff|0 Module|samcli.dll|6.1.7601.17514|samcli.pdb|76380D8E5CFE4600901E6045ED45C9812|0x73230000|0x7323efff|0 Module|mozglue.dll|18.0.1.4764|mozglue.pdb|E63DBCF1D8D447E9888C66886560B0BC2|0x733b0000|0x733d3fff|0 Module|msvcr90.dll|9.0.30729.6161|msvcr90.i386.pdb|7A6ED43F62E84844B254EC49AEF1078C1|0x73690000|0x73732fff|0 Module|mpr.dll|6.1.7600.16385|mpr.pdb|1408743D42224025A49E02A79CE7190A2|0x73a00000|0x73a11fff|0 Module|winnsi.dll|6.1.7600.16385|winnsi.pdb|F7A0C25B1B0E4FA6876494D3F6BFD1012|0x74410000|0x74416fff|0 Module|IPHLPAPI.DLL|6.1.7601.17514|iphlpapi.pdb|F162D2E137ED42978BF38C99AEE2DAAB2|0x74420000|0x7443bfff|0 Module|comctl32.dll|6.10.7601.17514|comctl32.pdb|B4CE90AAB95E4B89A22A7711DFD7E6EF2|0x74520000|0x746bdfff|0 Module|propsys.dll|7.0.7601.17514|propsys.pdb|D0EDA507E53D4579A337F875012D7B482|0x749d0000|0x74ac4fff|0 Module|MMDevAPI.dll|6.1.7601.17514|MMDevAPI.pdb|941E45A63E8F457D90CE29CC508C34B92|0x74ad0000|0x74b08fff|0 Module|nssutil3.dll|3.14.1.0|nssutil3.pdb|72348DC218EA4E72AE47334BF867DE1F1|0x74bc0000|0x74bdafff|0 Module|mozalloc.dll|18.0.1.4764|mozalloc.pdb|058A3F64D6934E638B1699EFFE52EE572|0x74f20000|0x74f25fff|0 Module|nspr4.dll|4.9.4.0|nspr4.pdb|7633FF71F2CE4E53992B1A49FD8ED12C2|0x74f90000|0x74fbcfff|0 Module|plds4.dll|4.9.4.0|plds4.pdb|4F3E5B593E3D4667A6992E59AE6067872|0x74fd0000|0x74fd6fff|0 Module|uxtheme.dll|6.1.7600.16385|UxTheme.pdb|5BECAB35E7714835A6BF3DADD891BB3A2|0x75080000|0x750bffff|0 Module|userenv.dll|6.1.7601.17514|userenv.pdb|FD47F51275F84FCAAA6071CB11CC4AB82|0x75220000|0x75236fff|0 Module|version.dll|6.1.7600.16385|version.pdb|52234E5C7EC44646B62D56357B2C94872|0x75320000|0x75328fff|0 Module|plc4.dll|4.9.4.0|plc4.pdb|35D0015B004F4EF1A6D864994980474B2|0x75330000|0x75336fff|0 Module|dwmapi.dll|6.1.7600.16385|dwmapi.pdb|D8D91B3F339A4FDC960FC7121D146DF42|0x75350000|0x75362fff|0 Module|sfc.dll|6.1.7600.16385|sfc.pdb|14AC7F2734D04693955E1EA468E9EFB71|0x75390000|0x75392fff|0 Module|sfc_os.dll|6.1.7600.16385|sfc_os.pdb|93E090A2D5E74934ACFBA912079A56FD2|0x753a0000|0x753acfff|0 Module|rsaenh.dll|6.1.7600.16385|rsaenh.pdb|F03813E5A0554853A6BC085C17A3AB352|0x755a0000|0x755dafff|0 Module|cryptsp.dll|6.1.7600.16385|cryptsp.pdb|9536207F9C264D92B2C50D44E77AC0A91|0x75820000|0x75835fff|0 Module|sspicli.dll|6.1.7601.17725|sspicli.pdb|A52A229BFFE946C79C48FCFA5323D6E92|0x75be0000|0x75bfafff|0 Module|apphelp.dll|6.1.7601.17514|apphelp.pdb|F442BEDCC0F646D3840D29898C5899CB2|0x75c00000|0x75c4bfff|0 Module|CRYPTBASE.dll|6.1.7600.16385|cryptbase.pdb|E62FEAE559EE4CD995614215B01AC2102|0x75c50000|0x75c5bfff|0 Module|profapi.dll|6.1.7600.16385|profapi.pdb|CA045CA9E5C74D899B90E776B38A18B32|0x75cd0000|0x75cdafff|0 Module|KERNELBASE.dll|6.1.7601.18015|kernelbase.pdb|09DBBCF05D134A139B831F2BC4D2F7BF2|0x75d50000|0x75d9afff|0 Module|cfgmgr32.dll|6.1.7601.17514|cfgmgr32.pdb|93B1A0A82F114743AF9AABB1A17382462|0x75da0000|0x75dc6fff|0 Module|devobj.dll|6.1.7600.16385|devobj.pdb|5EC40EC65C5045EB96F4CFDCFC6E19062|0x75e60000|0x75e71fff|0 Module|msctf.dll|6.1.7600.16385|msctf.pdb|173DAEF86B2548DBA6134EB74C4D2F232|0x75fd0000|0x7609bfff|0 Module|clbcatq.dll|2001.12.8530.16385|CLBCatQ.pdb|00A720C79BAC402295B6EBDC147257182|0x760a0000|0x76122fff|0 Module|rpcrt4.dll|6.1.7601.17514|rpcrt4.pdb|189CC56E2D4A43DA8A269E088721F13D2|0x76130000|0x761d0fff|0 Module|kernel32.dll|6.1.7601.18015|kernel32.pdb|18DC71FCDDA44A9185C4BFA249A8AC332|0x761e0000|0x762b3fff|0 Module|oleaut32.dll|6.1.7601.17676|oleaut32.pdb|68047829A4754E789AC1C8035BA168CD2|0x76320000|0x763aefff|0 Module|advapi32.dll|6.1.7601.17514|advapi32.pdb|3F32049F550C42B09CF114A1FB8A97E92|0x763b0000|0x7644ffff|0 Module|urlmon.dll|9.0.8112.16457|urlmon.pdb|36C353189B3B49B886C071509A0E03D92|0x76450000|0x76560fff|0 Module|iertutil.dll|9.0.8112.16457|iertutil.pdb|E575AE777CA74E1FB092DDCCAA6D70D52|0x76570000|0x76727fff|0 Module|gdi32.dll|6.1.7601.17514|gdi32.pdb|96948E513A8747C58A699B8A7009DCB22|0x76730000|0x7677dfff|0 Module|lpk.dll|6.1.7600.16385|lpk.pdb|B99319FE4427418F9EB5432B9F6A13412|0x76780000|0x76789fff|0 Module|wininet.dll|9.0.8112.16457|wininet.pdb|6322BFA5EEA24A329FDC8269ACA33CF52|0x76790000|0x768aafff|0 Module|imm32.dll|6.1.7601.17514|imm32.pdb|91A0004474E24AA89F185029E31144892|0x768b0000|0x768cefff|0 Module|msvcrt.dll|7.0.7601.17744|msvcrt.pdb|F1D253F9555C46DF8076400A52B3A9292|0x76950000|0x769fbfff|0 Module|usp10.dll|1.626.7601.18009|usp10.pdb|2EF794CAA59648A88F5649B4124A8FCF1|0x76a00000|0x76a9cfff|0 Module|sechost.dll|6.1.7600.16385|sechost.pdb|7AF14D02D41E4CD6942745FE0E6372B11|0x76aa0000|0x76ab8fff|0 Module|user32.dll|6.1.7601.17514|user32.pdb|DD74D86F12624845A42A6A5BAAB4D7A82|0x76ac0000|0x76b88fff|0 Module|shlwapi.dll|6.1.7601.17514|shlwapi.pdb|E128B1CEE2EB438C8646E6967118F33E2|0x76b90000|0x76be6fff|0 Module|setupapi.dll|6.1.7601.17514|setupapi.pdb|C6B7CC380FCD42C29EDB1B61757DFD922|0x76bf0000|0x76d8cfff|0 Module|shell32.dll|6.1.7601.17859|shell32.pdb|1489BCD8E80C441E91308A093631DE5E2|0x76d90000|0x779d9fff|0 Module|ole32.dll|6.1.7601.17514|ole32.pdb|5061F11A9A57433595EA5EA75A156F4B2|0x779e0000|0x77b3bfff|0 Module|ntdll.dll|6.1.7601.17725|ntdll.pdb|093D2CD7F95B4CC6B5318D405CC315662|0x77b40000|0x77c7bfff|0 Module|normaliz.dll|6.1.7600.16385|normaliz.pdb|9481804BB4FD4703AE6AE76F8B99B4761|0x77c80000|0x77c82fff|0 Module|ws2_32.dll|6.1.7601.17514|ws2_32.pdb|18C960B958404C4F80F686EE978A33D42|0x77c90000|0x77cc4fff|0 Module|nsi.dll|6.1.7600.16385|nsi.pdb|D15A81679FAE4A7392344B6FD26867942|0x77cd0000|0x77cd5fff|0 Module|psapi.dll|6.1.7600.16385|psapi.pdb|A895A052F325481B9E2DA00A29E8D5DF2|0x77ce0000|0x77ce4fff|0 Module|msvcr71.dll|7.10.6030.0|msvcr71.pdb|60D915C6AB6A4F3586E9096E2F8856482|0x7c360000|0x7c3b5fff|0 6|0|xul.dll|mozilla::BaseAutoLock<mozilla::Mutex>::BaseAutoLock<mozilla::Mutex>(mozilla::Mutex &)|hg:hg.mozilla.org/releases/mozilla-release:obj-firefox/dist/include/mozilla/Mutex.h:eecd28b7ba09|153|0x0 6|1|xul.dll|mozilla::plugins::PluginInstanceChild::AsyncCall(void (*)(void *),void *)|hg:hg.mozilla.org/releases/mozilla-release:dom/plugins/ipc/PluginInstanceChild.cpp:eecd28b7ba09|3914|0x10 6|2|xul.dll|mozilla::plugins::child::_pluginthreadasynccall|hg:hg.mozilla.org/releases/mozilla-release:dom/plugins/ipc/PluginModuleChild.cpp:eecd28b7ba09|1593|0x14 6|3|npsitesafety.dll||||0x4c9b 6|4|ntdll.dll|__RtlUserThreadStart|||0x27 6|5|ntdll.dll|_RtlUserThreadStart|||0x1b 0|0|ntdll.dll|KiFastSystemCallRet|||0x0 0|1|ntdll.dll|NtWaitForMultipleObjects|||0xc 0|2|KERNELBASE.dll|BaseGetNamedObjectDirectory|||0xa4 0|3|kernel32.dll|WaitForMultipleObjectsExImplementation|||0x8e 0|4|user32.dll|RealMsgWaitForMultipleObjectsEx|||0xd7 0|5|xul.dll|base::MessagePumpForUI::WaitForWork()|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/message_pump_win.cc:eecd28b7ba09|267|0x10 0|6|xul.dll|base::MessagePumpForUI::DoRunLoop()|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/message_pump_win.cc:eecd28b7ba09|239|0x6 0|7|xul.dll|base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate *,base::MessagePumpWin::Dispatcher *)|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/message_pump_win.cc:eecd28b7ba09|53|0x7 0|8|xul.dll|base::MessagePumpWin::Run(base::MessagePump::Delegate *)|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/message_pump_win.h:eecd28b7ba09|78|0xc 0|9|xul.dll|MessageLoop::RunInternal()|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/message_loop.cc:eecd28b7ba09|215|0x9 0|10|xul.dll|MessageLoop::RunHandler()|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/message_loop.cc:eecd28b7ba09|201|0x6 0|11|xul.dll|MessageLoop::Run()|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/message_loop.cc:eecd28b7ba09|182|0x7 0|12|xul.dll|XRE_InitChildProcess|hg:hg.mozilla.org/releases/mozilla-release:toolkit/xre/nsEmbedFunctions.cpp:eecd28b7ba09|485|0x9 0|13|xul.dll|XRE_StringToChildProcessType|hg:hg.mozilla.org/releases/mozilla-release:toolkit/xre/nsEmbedFunctions.cpp:eecd28b7ba09|213|0x11 0|14|plugin-container.exe|__tmainCRTStartup|f:/dd/vctools/crt_bld/self_x86/crt/src/crtexe.c|552|0x17 0|15|kernel32.dll|BaseThreadInitThunk|||0x12 0|16|ntdll.dll|__RtlUserThreadStart|||0x27 0|17|ntdll.dll|_RtlUserThreadStart|||0x1b 1|0|ntdll.dll|KiFastSystemCallRet|||0x0 1|1|ntdll.dll|NtRemoveIoCompletion|||0xc 1|2|KERNELBASE.dll|GetQueuedCompletionStatus|||0x29 1|3|xul.dll|base::MessagePumpForIO::GetIOItem(unsigned long,base::MessagePumpForIO::IOItem *)|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/message_pump_win.cc:eecd28b7ba09|536|0x25 1|4|xul.dll|base::MessagePumpForIO::WaitForIOCompletion(unsigned long,base::MessagePumpForIO::IOHandler *)|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/message_pump_win.cc:eecd28b7ba09|507|0xc 1|5|xul.dll|base::MessagePumpForIO::WaitForWork()|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/message_pump_win.cc:eecd28b7ba09|500|0xc 1|6|xul.dll|base::MessagePumpForIO::DoRunLoop()|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/message_pump_win.cc:eecd28b7ba09|485|0x6 1|7|xul.dll|base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate *,base::MessagePumpWin::Dispatcher *)|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/message_pump_win.cc:eecd28b7ba09|53|0x7 1|8|xul.dll|base::MessagePumpWin::Run(base::MessagePump::Delegate *)|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/message_pump_win.h:eecd28b7ba09|78|0xc 1|9|xul.dll|MessageLoop::RunHandler()|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/message_loop.cc:eecd28b7ba09|208|0x9 1|10|xul.dll|MessageLoop::Run()|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/message_loop.cc:eecd28b7ba09|182|0x7 1|11|xul.dll|base::Thread::ThreadMain()|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/thread.cc:eecd28b7ba09|156|0x9 1|12|xul.dll|`anonymous namespace'::ThreadFunc(void *)|hg:hg.mozilla.org/releases/mozilla-release:ipc/chromium/src/base/platform_thread_win.cc:eecd28b7ba09|26|0x9 1|13|kernel32.dll|BaseThreadInitThunk|||0x12 1|14|ntdll.dll|__RtlUserThreadStart|||0x27 1|15|ntdll.dll|_RtlUserThreadStart|||0x1b 2|0|ntdll.dll|KiFastSystemCallRet|||0x0 2|1|ntdll.dll|NtWaitForMultipleObjects|||0xc 2|2|KERNELBASE.dll|BaseGetNamedObjectDirectory|||0xa4 2|3|kernel32.dll|WaitForMultipleObjectsExImplementation|||0x8e 2|4|user32.dll|RealMsgWaitForMultipleObjectsEx|||0xd7 2|5|MMDevAPI.dll|CDeviceEnumerator::PnpNotificationThread()|||0x1d4 2|6|MMDevAPI.dll|CDeviceEnumerator::PnpNotificationThreadWrapper(void *)|||0xd 2|7|kernel32.dll|BaseThreadInitThunk|||0x12 2|8|ntdll.dll|__RtlUserThreadStart|||0x27 2|9|ntdll.dll|_RtlUserThreadStart|||0x1b 3|0|ntdll.dll|KiFastSystemCallRet|||0x0 3|1|ntdll.dll|ZwWaitForWorkViaWorkerFactory|||0xc 3|2|ntdll.dll|RtlpTpTimerCallback|||0x109 3|3|kernel32.dll|BaseThreadInitThunk|||0x12 3|4|ntdll.dll|__RtlUserThreadStart|||0x27 3|5|ntdll.dll|_RtlUserThreadStart|||0x1b 4|0|ntdll.dll|KiFastSystemCallRet|||0x0 4|1|ntdll.dll|ZwWaitForWorkViaWorkerFactory|||0xc 4|2|ntdll.dll|RtlpTpTimerCallback|||0x109 4|3|kernel32.dll|BaseThreadInitThunk|||0x12 4|4|ntdll.dll|__RtlUserThreadStart|||0x27 4|5|ntdll.dll|_RtlUserThreadStart|||0x1b 5|0|ntdll.dll|KiFastSystemCallRet|||0x0 5|1|ntdll.dll|ZwTraceControl|||0xc 5|2|ntdll.dll|EtwpNotificationThread|||0x45 5|3|kernel32.dll|BaseThreadInitThunk|||0x12 5|4|ntdll.dll|__RtlUserThreadStart|||0x27 5|5|ntdll.dll|_RtlUserThreadStart|||0x1b
Flags: needinfo?(brianbaihaki)
Please provide the crash ID (bp-...) from about:crashes. Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?
Flags: needinfo?(brianbaihaki)
bp-efb8d2b8-fed6-41ef-a476-586ae2130221
Flags: needinfo?(brianbaihaki)
Please answer fully to comment 3 (safe mode). Update also Firefox to its latest version.
Crash Signature: [@ mozilla::BaseAutoLock<mozilla::Mutex>::BaseAutoLock<mozilla::Mutex>(mozilla::Mutex&)]
Component: Untriaged → Extension Compatibility
Flags: needinfo?(brianbaihaki)
Keywords: stackwanted
Summary: Firefox crashes without motive → Firefox crashes with AVG SiteSafety plugin
I think firefox work normally but AVG Site safety cannot be deleted
Flags: needinfo?(brianbaihaki)
(In reply to Afif Brika from comment #6) > I think firefox work normally but AVG Site safety cannot be deleted See http://toolbar.avg.com/help#help03
(In reply to Scoobidiver from comment #7) > (In reply to Afif Brika from comment #6) > > I think firefox work normally but AVG Site safety cannot be deleted > See http://toolbar.avg.com/help#help03 thanks
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago
Resolution: --- → WORKSFORME
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