844536 - When I scroll with a wireless mouse wheel, Firefox causes computer to reboot. WinXP Pro, SP3, it only happens in Firefox

Status: RESOLVED INVALID

(Firefox :: Untriaged, defect)

Description

[J. D.]

User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.17 (KHTML, like Gecko) Chrome/24.0.1312.57 Safari/537.17

Steps to reproduce:

I opened Firefox (19) went to in investment broker page, attempted to scroll up with Logitech wireless USB mouse center wheel


Actual results:

The whole computer shut down, then restarted back to the basic Desktop


Expected results:

The page should have scrolled when the wheel was turned

Comment 1

[Loic]

Be sure the wireless mouse drivers are up-to-date.

Comment 2

[Matthias Versen [:Matti]]

A Operating system crash is never the fault of a usermode application like Firefox.
Only a driver can crash the system and it's today Firefox that triggers the crash on your system, maybe tomorrow a different application will do the same.

Only a fixed driver can fix the crash.
I would start updating your graphic card driver first followed by the mouse drivers.
You can also try to disable the graphic hardware acceleration in Firefox (options/advanced/general , followed by a FF restart) as workaround

Anyway, there is not much that we can do since the issue is not in our code.

Comment 3

[Ben]

It sounds like this is the same issue as in Bug 832749.  Did you ever find a fix?  If not, you may find some useful info in that bug report.  It would be useful to know the make and model of the graphics card you were using and the driver version number.  (You can find these by typing about:support into the address bar.)