Firefox doesn't start if Comodo Firewall is installed but not started

RESOLVED INVALID

Status

()

Firefox
Untriaged
RESOLVED INVALID
5 years ago
4 years ago

People

(Reporter: mm.ff, Unassigned)

Tracking

19 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

5 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
Build ID: 20130215130331

Steps to reproduce:

My O.S. is Windows XP SP3 and I have installed the current version of Comodo Firewall ( 6.0.260739.2674) and the current version of Firefox (19.0).


Actual results:

If I keep Comodo Firewall active, Firefox works fine.
If I keep Comodo Firewall inactive (no Comodo process started since startup, because I put Comodo services in "manual" start mode and I removed Comodo tray program from automatic launch at startup), Firefox immediately hangs after launch.
In fact, firefox.exe appears in Task Manager but the gui doesn't pop up at all. In addition, it's impossible to kill firefox.exe from Task Manager.
I get the same behaviour even if Firefox is launched in "safe mode". 
By the way, I don't have such a problem with both MS Internet Explorer and Google Chrome.


Expected results:

Firefox should start regularly and its main window should appear after launch, even if Comodo Firewall is inactive.
I use to activate the firewall only when I connect to Internet and to keep it down when I work offline, because my hardware is quite old and I have to spare resources in order to have a sufficient response time from my system.
(Reporter)

Updated

5 years ago
OS: Windows 7 → Windows XP
(Reporter)

Updated

5 years ago
Hardware: x86_64 → x86

Comment 1

5 years ago
The issue is about Comodo Firewall, a third-party application, not Firefox. Disabling a firewall doesn't imply that it is completely inactive.

Do you observe the same issue with a previous versions of Firefox like FF18 or 17?
Flags: needinfo?(mm.ff)
(Reporter)

Comment 2

5 years ago
(In reply to Loic from comment #1)
> The issue is about Comodo Firewall, a third-party application, not Firefox.
> Disabling a firewall doesn't imply that it is completely inactive.
> 
> Do you observe the same issue with a previous versions of Firefox like FF18
> or 17?

Yes, I had the same behaviour even with previous version of FF like v18 and v17.
Thanks for you help
Flags: needinfo?(mm.ff)

Comment 3

5 years ago
You should ask support to Comodo help forum (http://forums.comodo.com/) maybe they will be able to answer you. Or maybe use a slighter firewall. I don't really see what we can do in your case.
closed -> not a firefox bug.

please feel free to reopen this bug-report if you have new/different information.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → INVALID
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