846126 - Adobe flash player crashed in 19.0 FF on Win 8

Status: RESOLVED INCOMPLETE

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[Arthi]

User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
Build ID: 20130215130331

Steps to reproduce:

Play video on www.rajtamil.com - http://www.youtube.com/watch?feature=player_embedded&v=BM_vgHHIhhk 


Actual results:

Play back the same video - adobe crashed


Expected results:

No crashes for play back 
Similar to bug - https://bugzilla.mozilla.org/show_bug.cgi?id=814735
Regression test required?

Comment 1

[Scoobidiver (away)]

Please provide the crash ID from the about:crashes page.
Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?

Comment 2

[Arthi]

http://crash-stats.mozilla.com/report/index/bp-7bd78e27-dea6-45bb-9b63-48e912130228

Sorry for the late reply..This was the crash report for the Adobe crash.

But it seems some integration issue, because the third time I open the same link location on FF, there wasn't any crash. What does this mean? I think there is no need for safe mode only if it re-occurs the next time, safe mode needed. 

Hope this helps!

Comment 3

[Scoobidiver (away)]

Safe Mode is an investigation mode to know whether it's caused by the Firefox code or your setup such as some extensions.

Comment 4

[u464453]

Hi, I have same problem here, when I open Youtube, Flash player plugin crashes too. I have Widnwos 8 x64.

Comment 5

[Scoobidiver (away)]

(In reply to Joffrey Dubus from comment #4)
> Hi, I have same problem here, when I open Youtube, Flash player plugin
> crashes too. I have Widnwos 8 x64.
Each Flash crash may have a different reason (outdated Flash, graphics drivers, extensions, third-party software, hardware...) so file a new bug and provide your crash ID and your steps to reproduce.

Comment 6

[Jeromie Clark]

This signature is the generic signature that's logged any time Flash is closed unexpectedly.

I'd recommend working through the video troubleshooting guide for your operating system, here:
- Windows - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html
- Mac - http://helpx.adobe.com/flash-player/kb/video-playback-issues.htm

If the issue persists, please file a bug at http://bugbase.adobe.com/

When reporting issues with video or audio, it's also helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:
- Windows - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_For_Windows_users
- Mac - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_For_Mac_OS_users

Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player.  I recommend trying both of the links below to see how they perform.  If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing.  You can verify this by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the menu.

- HTML5 video - http://www.youtube.com/watch?v=cTl3U6aSd2w&html5=True
- Non-HTML5 video - http://www.youtube.com/watch?v=cTl3U6aSd2w

Comment 7

[Arthi]

I verified in 3 different scenarios to reproduce the issue.

# Disabled add-ons- open FF in safe mode
# Playback by interrupting the video in the middle of the play
# Play back the video with add-ons enabled

NO CRASH!

I guess it is debugged,
Thanks.

Comment 8

[BMO Automation]

Version and milestone values are being reset to defaults as part of product refactoring.