846151 - Since update, mouse pointer is very jerky. Long delays in scroll bar with GMA 500

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[[e-mail]]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
Build ID: 20130215130331

Steps to reproduce:

Clicked "Help" Tab.  Clicked "About".  Firefox updated to 19.


Actual results:

Now my mouse pointer moves very jerky.  Sometimes gets stuck in one spot for several seconds.  Vertical scroll bar has long delay to movement.


Expected results:

Things should move freely

Comment 1

[Matthias Versen [:Matti]]

Can you reproduce the lag in the firefox safemode ?
http://support.mozilla.org/en-US/kb/Safe+Mode

Comment 2

[[e-mail]]

No.  Safe mode works fine.

Comment 3

[Matthias Versen [:Matti]]

(In reply to [e-mail] from comment #2)
> No.  Safe mode works fine.

Please disable all your addons in tools/Add-ons/extensions and restart Firefox.
Disable the hardware acceleration in tools/options/advanced/general if disabling the extensions doesn't help

Comment 4

[[e-mail]]

Disabling addons didn't help.  Disabling hardware acceleration did the trick.  Thank you...

Comment 5

[Matthias Versen [:Matti]]

Can you please post the graphic section from about:support (enter about:support as URL in the firefox address bar) to this bug report ?

Comment 6

[[e-mail]]

I'm sorry, I guess I'm not computer literate enough to know exactly what you're asking.  You'll have to give me a "how to"...

Comment 7

[Matthias Versen [:Matti]]

Open help/Troubleshoot information in the Firefox menu.
That should open a Firefox internal page with troubleshoot information.
scroll down to the "graphics" section and copy this section and paste it here as comment.

Comment 8

[[e-mail]]

Adapter DescriptionIntel(R) Graphics Media Accelerator 500Adapter Driversigxprd32Adapter RAMUnknownDevice ID0x8108Direct2D EnabledBlocked for your graphics driver version. Try updating your graphics driver to version 6.14.11.1018 or newer.DirectWrite Enabledfalse (0.0.0.0)Driver Date6-25-2009Driver Version6.14.11.1012GPU #2 ActivefalseGPU Accelerated Windows0/1 Basic Vendor ID0x8086WebGL RendererGoogle Inc. -- ANGLE (Intel(R) Graphics Media Accelerator 500)

        
        AzureCanvasBackendcairoAzureContentBackendnoneAzureFallbackCanvasBackendnone

Comment 9

[Gregory Pappas [:gregp]]

Unable to reproduce in recent versions.