Closed Bug 846239 Opened 13 years ago Closed 11 years ago

startup crash in BaseThreadInitThunk mainly with Comodo Internet Security 5.12 and below

Categories

(Firefox :: Extension Compatibility, defect)

Product:
Firefox
Component:
Extension Compatibility
Version:
21 Branch
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME
Tracking Flags:
Tracking Status
firefox20 --- unaffected
firefox21 --- affected

People

(Reporter: scoobidiver, Unassigned)

Details

(Keywords: crash, regression, Whiteboard: [startupcrash][fixed in CIS 6.0][AV:Comodo Internet Security])

Crash Data

There's a regression in 21.0 that makes Firefox crash at startup with Comodo Internet Security. Signature zzz_AsmCodeRange_Begin | BaseThreadInitThunk More Reports Search UUID 481a8dca-0f48-410c-9863-53c6e2130228 Date Processed 2013-02-28 03:04:34 Uptime 4 Last Crash 9 seconds before submission Install Age 12 seconds since version was first installed. Install Time 2013-02-28 03:04:02 Product Firefox Version 21.0a2 Build ID 20130227042012 Release Channel aurora OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 Crash Reason 0xc000070a / 0x00000000 Crash Address 0x772abd94 App Notes AdapterVendorID: 0x1002, AdapterDeviceID: 0x6739, AdapterSubsysID: 21f81458, AdapterDriverVersion: 9.2.0.0 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x0112, AdapterSubsysID2: 0000000c, AdapterDriverVersion2: 8.15.10.2321D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes sp-processor09.phx1.mozilla.com_30861:2008 EMCheckCompatibility True Adapter Vendor ID 0x1002 Adapter Device ID 0x6739 Total Virtual Memory 2147352576 Available Virtual Memory 1712922624 System Memory Use Percentage 24 Available Page File 5223280640 Available Physical Memory 2586144768 Frame Module Signature Source 0 ntdll.dll zzz_AsmCodeRange_Begin 1 kernel32.dll BaseThreadInitThunk 2 ntdll.dll __RtlUserThreadStart 3 ntdll.dll _RtlUserThreadStart guard32.dll 5.12.59641.2599 245D2454681B41C6948B722B3C8BF4681 guard32.pdb More reports at: https://crash-stats.mozilla.com/report/list?signature=zzz_AsmCodeRange_Begin+|+BaseThreadInitThunk https://crash-stats.mozilla.com/report/list?signature=RtlpCallQueryRegistryRoutine+|+BaseThreadInitThunk
Adding a couple of known Comodo contacts.
It has been hit by about three different users each build in Aurora you can download from http://www.mozilla.org/firefox/aurora/
I've passed this on to our CIS team who will take a look. Regards Robin Alden Comodo
CIS 5.12 is out of date, users are supposed to upgrade to CIS 6.0 to get rid of this problem. Download link: http://download.comodo.com/cis/download/installs/2000/standalone/cispremium_installer.exe Haibo Zhang Comodo
Summary: startup crash in BaseThreadInitThunk with Comodo Internet Security → startup crash in BaseThreadInitThunk with Comodo Internet Security 5.12 and below
Whiteboard: [startupcrash] → [startupcrash][fixed in CIS 6.0]
CIS crashes seem to be only a small part of crashes in 21.0 Beta: zzz_AsmCodeRange_Begin | BaseThreadInitThunk|0xc000070a / 0x00000000 (79 crashes) 24% (19/79) vs. 1% (303/38942) guard32.dll (Comodo Internet Security) 4% (3/79) vs. 0% (30/38942) 5.10.31649.2253 10% (8/79) vs. 0% (149/38942) 5.12.59641.2599 8% (6/79) vs. 0% (192/38942) visicom_antiphishing.dll (Anti-phishing Domain Advisor) 8% (6/79) vs. 0% (36/38942) 1.0.1.31 0% (0/79) vs. 0% (2/38942) 1.0.1.70 RtlpCallQueryRegistryRoutine | BaseThreadInitThunk|0xc000070a / 0x00000000 (76 crashes) 89% (68/76) vs. 9% (3630/38942) WLIDNSP.DLL (Windows Live ID Namespace Provider) 5% (4/76) vs. 1% (316/38942) 6.500.3165.0 33% (25/76) vs. 2% (826/38942) 7.250.4225.0 42% (32/76) vs. 5% (1797/38942) 7.250.4232.0 9% (7/76) vs. 2% (683/38942) 7.250.4311.0 63% (48/76) vs. 1% (303/38942) guard32.dll (Comodo Internet Security) 18% (14/76) vs. 0% (30/38942) 5.10.31649.2253 43% (33/76) vs. 0% (149/38942) 5.12.59641.2599
Summary: startup crash in BaseThreadInitThunk with Comodo Internet Security 5.12 and below → startup crash in BaseThreadInitThunk mainly with Comodo Internet Security 5.12 and below
[Tracking Requested - why for this release]: This is #5 and #7 with 2.4% of all crashes in early 37.0b1 data. Not sure why it jumps up that much specifically in this version.
tracking-firefox37: --- → ?
Tracking 37 based on comment 6. Doesn't look like we did anything about this crash the last time it appeared. If this is due to Comodo again, it's probably worth getting in touch again.
status-firefox37: --- → affected
tracking-firefox37: ? → +
Are you sure it's due to Comodo this time? As far as I can tell this is more related to "npggNT.des" (nProtect GameGuard)
Flags: needinfo?(kairo)
(In reply to David Major [:dmajor] (UTC+13) from comment #8) > Are you sure it's due to Comodo this time? As far as I can tell this is more > related to "npggNT.des" (nProtect GameGuard) I'm not sure of anything, I just noticed the same signatures - if you see good evidence of something else, let's get that filed and tracked down. We probably shouldn't re-use the same bug if it's not Comodo this time.
Flags: needinfo?(kairo)
I moved the 37 issue to bug 1139497, let's investigate there.
status-firefox37: affected → ---
tracking-firefox37: + → ---
Since we're not getting a Comodo related startup crash anymore, I'm closing this bug.
Status: NEW → RESOLVED
Closed: 11 years ago
Resolution: --- → WORKSFORME
Whiteboard: [startupcrash][fixed in CIS 6.0] → [startupcrash][fixed in CIS 6.0][AV:Comodo Internet Security]
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