Closed
Bug 846645
Opened 12 years ago
Closed 12 years ago
Crash After Closing Firefox
Categories
(Firefox :: Untriaged, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: john_olson85, Unassigned)
Details
(Keywords: crash, stackwanted)
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0
Build ID: 20130215130331
Steps to reproduce:
Quit Firefox
Actual results:
An Error message popped up after.
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 19.0.1.4805
Application Timestamp: 512d91a8
Fault Module Name: xul.dll
Fault Module Version: 19.0.1.4805
Fault Module Timestamp: 512d90cd
Exception Code: c0000005
Exception Offset: 0012d3f8
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d
This has been happening to me since version 17.
Expected results:
Should of closed without an error message.
Do you get the error message if you start firefox in safe mode?
https://support.mozilla.org/en-US/kb/Safe+Mode
Flags: needinfo?(john_olson85)
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Comment 2•12 years ago
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Can you also provide the crash ID from about:crashes?
Severity: normal → critical
Keywords: crash,
stackwanted
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Reporter | |
Comment 3•12 years ago
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(In reply to Scoobidiver from comment #2)
> Can you also provide the crash ID from about:crashes?
The problem with that is the crash happens after I close Firefox, so the crash ID is not recorded to about:crashes.
Flags: needinfo?(john_olson85)
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Reporter | |
Comment 5•12 years ago
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Problem seems to have gone away after adding Firefox to the Windows firewall exceptions list.
Shouldnt this be added during the install process?
Flags: needinfo?(john_olson85)
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Comment 6•12 years ago
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(In reply to john_olson85 from comment #5)
> Problem seems to have gone away after adding Firefox to the Windows firewall
> exceptions list.
I doubt it's the cause because if it was true Firefox couldn't even have access to Internet.
> Shouldnt this be added during the install process?
A program that is able to change your firewall settings should be considered as malware.
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago
Resolution: --- → WORKSFORME
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Description
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