blank white/black window after back from minimize with ATI Radeon HD 4200

UNCONFIRMED
Unassigned

Status

()

Core
Graphics
UNCONFIRMED
5 years ago
5 years ago

People

(Reporter: Roman Bednarek, Unassigned)

Tracking

19 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(1 attachment)

(Reporter)

Description

5 years ago
Created attachment 722894 [details]
FF.PNG (screenshot)

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0
Build ID: 20130307023931

Steps to reproduce:

Minimized one of firefox windows and then restore it back.


Actual results:

a whole white window with only black bars on top and bottom showed


Expected results:

correctly restored window
Does it work in the firefox safemode ?
http://support.mozilla.org/en-US/kb/Safe+Mode

Please post the graphic section from about:support if the safemode makes it working
Flags: needinfo?(romgohan)
(Reporter)

Comment 2

5 years ago
I could not reproduce the problem in safe mode.

about:support section
Graphics

        Adapter DescriptionATI Radeon HD 4200Adapter Driversati2dvagAdapter RAMUnknownDevice ID0x9710Direct2D EnabledBlocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.DirectWrite Enabledfalse (0.0.0.0)Driver Date9-18-2009Driver Version8.660.0.0GPU #2 ActivefalseGPU Accelerated Windows3/3 Direct3D 9Vendor ID0x1002WebGL RendererGoogle Inc. -- ANGLE (ATI Radeon HD 4200)

        
        AzureCanvasBackendcairoAzureContentBackendnoneAzureFallbackCanvasBackendnone

(the support page should be made me more copy/paste friendly)
Flags: needinfo?(romgohan)
Disabling the hardware acceleration in tools/options/advanced/general followed by a Firefox restart should fix this.
Component: Untriaged → Graphics
Product: Firefox → Core
Summary: blank white/black window after back from minimize → blank white/black window after back from minimize with ATI Radeon HD 4200

Comment 4

5 years ago
(In reply to Roman Bednarek from comment #2)
> (the support page should be made me more copy/paste friendly)

There is a button for that on top of about:support, use it to copy and remove the parts you don't need to publish.

Are your GPU drivers up-to-date? If not, could you update, please.

Updated

5 years ago
Flags: needinfo?(romgohan)
(Reporter)

Comment 5

5 years ago
I have upgraded the driver. Not much changed, the window is now whole black. It is not always reproducible, just from time to time, and goes back to normal after mouse click.
updated about:support
  Graphics
        Adapter Description
        ATI Radeon HD 4200

        Adapter Drivers
        ati2dvag

        Adapter RAM
        Unknown

        Device ID
        0x9710

        DirectWrite Enabled
        false (0.0.0.0)

        Driver Date
        11-16-2012

        Driver Version
        8.970.100.7000

        GPU #2 Active
        false

        GPU Accelerated Windows
        3/3 Direct3D 9

        Vendor ID
        0x1002

        WebGL Renderer
        Google Inc. -- ANGLE (ATI Radeon HD 4200)

        AzureCanvasBackend
        cairo

        AzureContentBackend
        none

        AzureFallbackCanvasBackend
        none
Flags: needinfo?(romgohan)
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