Links in email fail to open new tab in Firefox

RESOLVED INCOMPLETE

Status

Thunderbird
Untriaged
RESOLVED INCOMPLETE
5 years ago
2 years ago

People

(Reporter: rearwindow, Unassigned)

Tracking

17 Branch
x86_64
Windows 7

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [support])

(Reporter)

Description

5 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build ID: 20130201065344

Steps to reproduce:

Environment: Windows XP and Windows 7.
Click on hypertext link in email in Thunderbird 17.0.3.
Firefox 18.0.2 is default browser and already running.


Actual results:

Link never opened. Pop up appears,

'Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system.'




Expected results:

Link should have a opened a new tab in Firefox.

If Firefox is not already running then the link is opened in a new Firefox window.

If I run Thunderbird 2.0.0.24 then the link is opened in a new tab in an already running Firefox as expected.

Comment 1

5 years ago
I just started having pretty much the same problem after upgrading to tbird 24.2.0.  Clicking on a link in an email should open that URL in firefox, but fails to do so.  Also, right-clicking on the link in an email and then clicking on "Open link in browser" similarly fails to open the link in the browser (ff).

network.protocol-handler.app.http (and also ...https) in tbird's about:config specifies the executable /usr/lib/thunderbird/open-browser.sh and running the latter at the CLI with a URL as an arg does work as expected: the spec'd URL is loaded into firefox.  So I suspect a bug in tbird.

Comment 2

5 years ago
Perhaps I should have mentioned above that the system in question is running CentOS 5.10.

I found today a fix or, depending on your definition, a work-around.  See http://lists.centos.org/pipermail/centos/2013-December/139325.html.

Comment 3

2 years ago
rearwindow do you still see this problem?   this is typically a local config issue
Flags: needinfo?(ian.walker)
Whiteboard: [closeme 2016-09-15]

Updated

2 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Flags: needinfo?(ian.walker)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2016-09-15] → [support]
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