Links in email fail to open new tab in Firefox



6 years ago
2 years ago


(Reporter: ian.walker, Unassigned)


17 Branch
Windows 7

Firefox Tracking Flags

(Not tracked)


(Whiteboard: [support])



6 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build ID: 20130201065344

Steps to reproduce:

Environment: Windows XP and Windows 7.
Click on hypertext link in email in Thunderbird 17.0.3.
Firefox 18.0.2 is default browser and already running.

Actual results:

Link never opened. Pop up appears,

'Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system.'

Expected results:

Link should have a opened a new tab in Firefox.

If Firefox is not already running then the link is opened in a new Firefox window.

If I run Thunderbird then the link is opened in a new tab in an already running Firefox as expected.

Comment 1

5 years ago
I just started having pretty much the same problem after upgrading to tbird 24.2.0.  Clicking on a link in an email should open that URL in firefox, but fails to do so.  Also, right-clicking on the link in an email and then clicking on "Open link in browser" similarly fails to open the link in the browser (ff). (and also ...https) in tbird's about:config specifies the executable /usr/lib/thunderbird/ and running the latter at the CLI with a URL as an arg does work as expected: the spec'd URL is loaded into firefox.  So I suspect a bug in tbird.

Comment 2

5 years ago
Perhaps I should have mentioned above that the system in question is running CentOS 5.10.

I found today a fix or, depending on your definition, a work-around.  See
rearwindow do you still see this problem?   this is typically a local config issue
Flags: needinfo?(ian.walker)
Whiteboard: [closeme 2016-09-15]


2 years ago
Last Resolved: 2 years ago
Flags: needinfo?(ian.walker)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2016-09-15] → [support]
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