Closed Bug 850785 Opened 13 years ago Closed 13 years ago

Tag questions with version from Troubleshooting information

Categories

(support.mozilla.org :: Questions, task, P3)

Product:
support.mozilla.org
Component:
Questions
Type:
task

Tracking

(Not tracked)

Status:
RESOLVED FIXED
Milestone:
2013Q2

People

(Reporter: tdowner, Assigned: rrosario)

References

Details

(Whiteboard: u=contributor c=questions p=1 s=2013.7)

+++ This bug was initially created as a clone of Bug #836321 +++ Now that we are collecting information from about:support vie the troubleshooting add-on (and hopefully we can have this built into the product soon), we should use the information to help us tag questions in the forum. One example would be tagging Firefox versions with Chemspill version information (Impossible since 16). We can detect the user has Firefox 19.0.2 and tag accordingly. We can wait to fix this until bug 732527 is fixed. Just filing to get on record.
Tyler, could you spell out what exactly you'd like to have extracted? I'll mark this as a tacker and we can spin out bugs for each item (or item group)
Summary: Tag forum threads using information from "More Details" → [tracker] Tag forum threads using information from "More Details"
Specifically, I'd like to track the specific Firefox version (19.0.2 for example). I'm not sure what other useful information we can glean, but I'm sure there is more.
I assume this means that we'd not take it with the version number from the UA as usual, but take it from the about:support field. Tyler, I'm turning this into a simple bug again. Let me know if there is more and we can add it over the next sprints.
Priority: -- → P3
Summary: [tracker] Tag forum threads using information from "More Details" → Tag forum threads using information from "More Details"
Whiteboard: u=contributor c=questions p= s=2013.7
Target Milestone: --- → 2013Q2
We are: 1- Looking at the troubleshooting info when it is posted. 2- If it is there, we look for the Firefox version 3- If it is there, we tag the question with it instead of using the version inferred from the UA string 4- If any of the above fails, we fallback to our current method of tagging based on the UA version 5- Add test coverage for this. Sounds like a 1pt
Whiteboard: u=contributor c=questions p= s=2013.7 → u=contributor c=questions p=1 s=2013.7
Assignee: nobody → rrosario
Right component
Component: Forum → Questions
Summary: Tag forum threads using information from "More Details" → Tag questions with version from Troubleshooting information
Deployed to prod now.
Status: NEW → RESOLVED
Closed: 13 years ago
Resolution: --- → FIXED
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