851427 - Go Daddy Class 2 Certification is missing on FF19.0.2 version

Status: RESOLVED WORKSFORME

(Firefox :: Settings UI, defect)

Description

[panky]

Attachment: Troubleshooting information

User-Agent:       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0.2 
Build Identifier: All windows I believe Go Daddy CA certificate is missing on firefox 19.0.2 build on windows 7 64 bit.

I am not able to install my add-ons and giving warning message. Once I imported Go Daddy CA manually under trusted root certificate then install for the add-ons is successful.


Reproducible: Always

Steps to Reproduce:
1.Install firefox19.0.2 on Windows 7
2.Install any add-ons or access any site which requires Go Daddy CA 
3.Installation is unsuccessful
Actual Results:  
Untrusted site message and unsuccessful installation of any add-ons which requires Go Daddy CA

Expected Results:  
Go Daddy CA should be there

Comment 1

[Matthias Versen [:Matti]]

It's there in my Firefox 19.0.2 installation and you can't remove build-in root certificates. You can remove the thrust bits and I think that happened in your case.
I don't know if by a manual mistake or by an addon.

Comment 2

[panky]

I am having new office Dell laptop and installed a fresh firefox. I was accessing some plugin which needs a Go Daddy certificate to download it.After searching the root certificate we found that GO Daddy cert is missing.
I have checked with others employee who had installed the fresh copy of the firefox . They all faced same issue on installing the plugin.

I will remove the ff installation again and update the issue.

Comment 3

[Matthias Versen [:Matti]]

Please provide an example URL where you get a certificate error due to this

Comment 4

[panky]

you can use the following site to check on firefox on windows 7 64 bit machine.

https://ekadanta.eng.sonicwall.com/cgi-bin/welcome/demo

Credentials:Username: demo and Password: demo

There is an icon called "netExtender". There should be no pad lock as site has trusted certificate.

Comment 5

[panky]

Intermittent issue and workaround is install Godaddy C2 Cert manually. This work.
hence closing the DTS.